Customer Service Sales
Resume:
Pamela Sumner ***** Summit Lane
************@*****.*** Plattsmouth, NE 68048
July 13, 2020
Greetings! I am forwarding my resume for your consideration. I am an independent contractor specializing in advanced organizational development, instructional design, training management and delivery, and facilitation skills. My experience includes a wide variety of cross industry and cross-cultural experience. I am available to discuss my experience and strategic skill sets as I am interested in knowing more about potential contract training opportunities within your organization. Thank you for your consideration.
Best regards,
Pamela Sumner
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Pamela Sumner 402-***-****
************@*****.*** 14011 Summit Lane
Plattsmouth, NE 68048
Contract Leadership Coach, Training Design and Delivery, Strategic Advisor on Employee Development, Keynote Speaker
CAREER PROFILE
High-energy, dynamic, results-oriented learning and development independent contractor, consultant, trainer, coach, and keynote speaker. Confident, enterprising business leader, able to think and act strategically, yet execute tactically and swiftly within a big-picture framework. Strategic/Executive Coach with earned reputation as a trustworthy and inspirational advisor on engagement, leadership, human resources, development and operational matters. Proven ability to deliver sustainable and measurable business results while identifying and addressing communication gaps inhibiting organizational performance.
QUALIFICATIONS & EXPERIENCE
Engagement Responsibilities / Scope
• Abyss Partnership Inc.
o Owner
o January 1993 - Present
Leveraging business-to-business partnership through the delivery of contract training and consulting initiatives, including implementation of customized training, leadership coaching, strategic consulting and keynote speaking
Developing leadership at all levels through calculated coaching, training and succession planning
Designing and facilitating customized training and consulting initiatives while advancing organizational effectiveness
Corroborating with internal client to provide coaching and creative disciplines to produce high performing integrated teams Utilizing proven communication, organizational development, human resources and operations methodologies and tools to eliminate communication breakdowns
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Operating effectively in a fluid, cross-functional and/or matrix work environment, including regularly collaborating with and supporting internal leaders and stakeholders
Gaining commitment and driving organizational change efforts Fostering innovation and leveraging key talent for world class business solutions across all sectors
Influencing ROI and bottom-line; assessing business needs, identifying performance opportunities, managing differences in pursuit of organizational excellence
• PNG/NNG, Director Training & Organizational Development 1989 – 1993
Built and implemented a three tier development plan supporting leadership, supervisory, sales, and frontline customer service training initiatives Aligned departmental KPI’s and goals to reflect and reinforce organizational values and mission
Supervised internal staff of six and external staff of ten+ contract trainers; accountable for staff development and performance management
• PNG/NNG, Marketing Research Specialist 1987 – 1989 Identified new markets and capital ventures; supported strategic initiatives by way of research and project recommendation
• PNG/NNG, Uniformed Operations Service Representative 1978 – 1987 Ensured excellent service through field operations EDUCATION
University of Oklahoma 1993 MS Human Relations & Business Behaviors Bellevue University 1989 BS Human Resource Management PROFESSIONAL MEMBERSHIPS
Society Human Resources Management
Human Resource Association of the Midlands
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Pamela Sumner 402-***-****
************@*****.*** 14011 Summit Lane
Plattsmouth, NE 68048
ASSESSMENT & TRAINING CERTIFICATIONS
Achieve Global
• Zinger Miller – Supervisory Series
• Learning International – Sales Series
• Kaset International – Customer Service Series
CPP Certified Distributor
• MBTI
• Strong Career Index
Development Dimensions International
• Leadership Series
• Supervisory Series
• Customer Service Series
Grove Consultants International
• Strategic Planning
Korn Fairy/Hay Group - Certified and Distributor
• Emotional & Social Competency Inventory (EQi)
Multi-Health Systems (MHS) - Certified and Distributor
• EQ-I 2.0
• EQ360
Pritchett Change Management
• Business as Unusual (Supervisory and Team)
• New Work Habits
Target Training International - Certified and Distributor of DISC and DISC based product line
• Values and Motivators
• Selling Behaviorally
• Servicing Behaviorally
Vital Learning Corp
• Customer Oriented Selling
• Telephone Prospecting/Qualifying Sales
• Supervisory Series (27 modules)
• Customer Service (Authored this program)
Vital Smarts
• Crucial Conversations
• Path of Dialogue
• Leadership Vitality
• Team Vitality
• Service Vitality
Contact this candidate