Sales Manager
Resume:
Raj Aeri
EXPERIENCED SALES AND CUSTOMER SUPPORT LEAD
Profile
Self-motivated, entrepreneurial mentality. My varied work experience in both marketing and sales (inside and outside) has granted me excellent communication and interpersonal skills, from training and developing sales talent, to building a customer support division.
Due to the Covid-19 impact on employment, I am actively seeking new opportunities in both pharmaceutical and medical device markets. Employment History
Senior Field Sales Associate, Candela Medical, Ontario JANUARY 2 0 1 9 — J UNE 2 0 2 0
• Hired as a qeld sales associate, responsible for selling medical e)uipment to existing customers inside the territory (Southwestern Ontario& while ac)uiring new business via cold calling within the territory.
• Responsible for lead generation, pipeline management, cold calling and setting
)ualiqed meetings with decision-makers in the medical qeld (Plastic Surgeons, Dermatologists, Nurses, Private Hospital Q MedSpa owners&.
• Exceeded Sales targets in 31 Q 32, was awarded full territory of Ontario in August 2019 (3$&
• Completed 2019 with over F1.1 Million in sales (CAD&.
• Promoted to the qrst and only Senior ’ield Associate in 2020 31 to assist the development and leadership of the ’ield Sales Team alongside the National ’ield Sales Manager.
• ’inished 2020 31 as the companyVs top performer, continuing to sell during the CO8ID-19 pandemic, selling above plan (F1K0Z&.
• 32 Responsibilities (Covid-19& data mining prospects, supporting existing customers through Candela Cares Program and product development training through company provided 7oom Seminars
Client Success Manager, ClientFlo, Toronto, ON
JANUARY 2 0 1 j — JANUARY 2 0 1 9
• Manage a team of three campaign managers, and delegate search )uery management, bid ad–ustments, and ad copy testing. Activity is monitored and reviewed as a team before presenting qndings to customer G coaching and feedback is given when needed
• /oogle:’acebook Campaign Management - Conduct monthly success meetings with the ma–or key accounts for three key vendors (Embassy Suites, InMode MD, and Cusinart&
• Embasy Suites5 manage Fz0,000 in ad spend on a monthly basis for two locations. Report to the marketing manager and summariBe qndings, and recommendations to improve online conversions (click to book&
• InmodeMD5 on-boarded 2$ accounts in 201K, managing between F1-2,000 in ad spend per account. Report clinics success (patient booking&, to the 8P of Sales and Marketing on a )uarterly basis.
• Cynosure5 on-boarded zj accounts from 201j to 201K, managing between F1,2000 in ad spend per account. Report clinics success (patient bookings& to the customer support managers in each region on a monthly basis.
• AmaBon ’4A Account Management - Conduct monthly success meetings with several 42C customers, manage product listings (page sessions&, listing trafqc
(page views& increase sales volume (units ordered& Customer Support Lead, ClientFlo, Toronto, ON
Details
Toronto, Canada
(61@& 9K@- 09@9
aerira–ivWgmail.com
Skills
Enterprise 424 42C
Direct Sales
Customer Service
/oogle Ads
’acebook Ads Manager
AmaBon %eb Services (Listing,
’ulqllment, Logistics&
eCommerce (Shopify Q %oo
Commerce&
Salesforce
Hubspot
7endesk
7apier
Monday.com
Adobe Creative Suite
Microsoft Ofqce
Hobbies
Investing, Reading, ’itness,
Running, 4asketball, Soccer,
/uitar, Coffee, Q Chicken Q
%af'e Connoisseur
Links
APRIL 2 0 1 z — DECEM4ER 2 0 1 @
• Trained and developed two campaign managers. Each managing $0 accounts on a daily basis. Reporting and Reviewing performance basis to the end customers G coaching and feedback were given when needed.
• 4uilt and developed processes for customer in)uiries. Integrating a Bapier feed to read customer in)uiries as tickets (7endesk& and input re)uests into the internal CRM (Hubspot&.
• Championed the on-boarding experience using Monday.com. ’ocusing on reducing in-efqciencies and speeding up the deliveries to the customers.
• Developed customer outreach tools to improve the retention rate, increasing the customers lifetime commitment up to z0+
• Managed customer campaigns (search )uery, bid ad–ustment and ad copy testing& on a monthly basis.
Account Executive - Team Lead (Inside Sales), ClientFlo, Toronto, ON JANUARY 2 0 1 6 — MARCH 2 0 1 z
• Responsible for the companyRs sales development process and lead generation
• Trained and developed an inbound sales team of qve people consisting of the following attributes5
• Kz-100 outbound calls a day
• $-z average meetings per day
• Closing $.z deals per month
• Deal siBe worth 1.8K in revenue
• StabiliBed the companyVs growth within the SM4 market, and brought the company to an average of jKZ in monthly reoccurring revenue (before expenses&
• Outbound Sales G Ac)uired two large (Con Air Canada Q Cusinart&. Account Executive (Inside Sales), Outrank by Rogers, Toronto, ON MARCH 2 0 1 $ — JANUARY 2 0 1 6
• Targeted small and medium businesses offering SEM Q SEO Services
• Achieved top sales ranking in the companyVs sales training class (March 201$&
• Consistently sold double (z-@Z& of monthly targets (2.zZ& from August 201$G Dec 201$
• Achieved Most Improved Sales Rep from January 2016 from the companyVs /M and sales manager
Inside Sales, Kijiji, Toronto, ON
NO8EM4ER 2 0 1 2 — MARCH 2 0 1 $
• Recruited and partnered with SM4Rs, advertising agencies, and national corporations for their online presence through Zi–i–i Coupons using the companyRs beta daily deals initiative
• %orked closely with over 60S clients in various verticals to grow relationships and partner marketing content from Zi–i–i
• Managed the full sales cycle from business development, marketing collateral creation to qnal analysis, feedback and retention
• Responsible for client retention by two performance metrics5 click rates and page views.
• Retained customers by providing critical feedback to users that had a page view rate of 69+ or lower. Providing them with solutions to increase their exposure in order to retain the subscription for advertising. Education
Bachelor of Commerce, University of Guelph, Guelph, ON S E P T EM4ER 2 0 0 9 — APRIL 2 0 1 2
Concentration in Marketing Management
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