IT Technician
Resume:
Jorge Bolaños
Self-motivated IT professional with a passion for problem solving, looking to combine
hands-on knowledge and experience in technology and security. 3077 SW 141st Ave
Miramar, FL 33027
jbola001@fiu.edu
EXPERIENCE
JOBA Technologies Inc, Miami Beach — IT Technician AUGUST 2018 - PRESENT
Providing technical support on-premises and remotely to clients using a ticketing system at a multi-campus educational institution including installing and troubleshooting hardware, network connections, setting up accounts on cloud-based and virtual directories, managing network servers and devices such as firewalls and cameras.
Fellowship House, Palmetto Bay — PSR Counselor
AUGUST 2016 - AUGUST 2018
Provided counseling services to mental health clients to integrate them back into the community. Documented symptomatic behaviors and intervention techniques utilized in rehabilitation treatment. Ran reports to present data for performance evaluations.
Codman Neurovascular, Miramar — Data Analyst
APRIL 2015 - AUGUST 2016
Ran Cognos SQL queries and analyzed data to produce the performance metrics for a medical device manufacturing site. Produced PowerPoint presentations for monthly production meetings. Assisted in providing documents for audits to meet international standards.
Cordis Corporation, Miami Lakes — Data Analyst
FEBRUARY 2012 - FEBRUARY 2014
Ran Oracle SQL queries from a warehouse database and analyzed returned goods data in Excel to facilitate a recall on medical devices. Lead a team to provide assistance to customers with a ected products.
EDUCATION
New Horizons
Computer Learning
Center, Miami
SEP 2017 - OCT 2017
Courses to receive
knowledge and
experience for IT
Certifications
Miami Dade
College School of
Justice, Miami
JUN 2014 - DEC 2014
Basic Law Enforcement
Training to pass FDLE
Certification exams
Florida
International
University, Miami
JUL 2007 - DEC 2011
Bachelor’s of Science
in Criminal Justice and
a minor in Psychology
PROFICIENCIES
Cloud-based Services
Azure, O ce 365, AWS,
GCP, G-Suite
Networking
Windows Server 2016,
Active Directory, Cisco,
Ubiquiti
Operating Systems
Windows, MacOS, iOS,
ChromeOS, Linux,
VMWare
Firewalls
Cisco, Palo Alto,
Checkpoint, Juniper
Programming
Languages
Python, JavaScript,
HTML, CSS, Visual
Basic, SQL, PowerShell
CERTIFICATIONS
CompTIA A+
CompTIA Network+
CompTIA Security+
FDLE Certification
Contact this candidate