Staffing and Training Manager
Resume:
Kelly McMurray
Endicott, NY *****
********.******@*****.***
STAFFING and TRAINING PROFESSIONAL
Detail oriented, high energy professional with a strong focus on leadership development, succession planning and talent advancement. Achieved success leading teams and students through guided promotional information and created/implemented coursework. Offering significant skills in strategic planning, operations oversight, workflow management and productivity improvement. Articulate communicator, providing information and direction, recognized problem solving skills, and motivational leadership to ensure a multifunctional team.
Functional areas include Human Resource Management, Staffing and Training Development, Adult Education, Hospitality Management
AREAS OF EXPERTISE
Performance Management Job Development Conflict Resolution
Team Development Talent Acquisition Recruiting/Staffing
Human Resource Administration Training and Development Public Speaking
Hospitality Information Systems Staff Retention Program Planning
Employee Relations Guest Relations Program Rollouts
PROFESSIONAL EXPERIENCE
DARDEN RESTAURANTS, INC. - OLIVE GARDEN, Vestal, NY
Culinary/Service Manager 2014-Present
Accountable for the training and development of new hire managers throughout the region; mentoring, assessing skills, and ensuring developmental planning and growth. Organized and implemented promotional material for team. Responsible for planning and managing schedules, workflow, menus, and menu items; supervised food preparation, ensuring regulatory compliance. Coordinating between team and interacting with guests; ensuring high-quality customer service and satisfaction. Identified and addressed inefficiencies, managed purchasing, inventory, and vendor relationships, monitoring costs; analyzing and improving performance.
Providing excellent guest service, guest resolution, quality control to ensure 100% guest satisfaction through thorough training and follow up of management and team.
Reinvigorated service standards to increase awareness, knowledge and presence
Instrumental in development of team-building through training
Strengthened core principles, enhanced product knowledge, and increased guest and team satisfaction
Implemented developmental program for certified trainers to increase awareness, knowledge, & presence within home restaurant
TLCANNON - APPLEBEE’S NEIGHBORHOOD GRILL AND BAR, Vestal, NY
Service/Bar Manager 2013-2014
Directed daily operations of the restaurant leading staff, attending to productivity, quality, and regulatory requirements. Accountable for the development and management for scheduling and staffing levels. Managed vendor relationships, ordering and inventory of food/alcohol, and oversight of purchasing and inventory control. Maintaining favorable inventory controls, developing ordering/par system. Developing and coordinating with front and back of house to execute new menu items. Gathering, analyzing and reporting on metrics, identifying and addressing productivity opportunities and minimizing labor costs. Budget preparation and review, P&L reporting oversight, and implementation of Theoretical Food Cost reporting.
Consistently reduced labor costs through optimized scheduling, staffing
Leading the region on beverage cost vs theoretical data
Onboarding, orientation and training of new team members
RUSSELL J. SALVATORE SCHOOL OF HOSPITALITY AT TROCAIRE COLLEGE, Williamsville, NY
Professor of Hospitality Management 2010-2012
Hospitality Administration instruction to college level freshmen/sophomores, creation/administering examinations, course contracts, scheduling. Strong focus on Human Resource Management, individualized education plans based on specific learning styles, strategic planning and leadership, and the use of academic goals and principles to ensure high standards throughout the Hospitality Management Program.
HM212 Human Resources Management in Hospitality
HM220 Event Planning in Action,
HM 209 Hospitality Information Systems
EDUCATION/CREDENTIALS
MASTER OF SCIENCE, ADULT AND CONTINUING EDUCATION – 2012
State University College at Buffalo, Buffalo, NY
BACHELOR OF SCIENCE, HOSPITALITY ADMINISTRATION – 2009
State University College at Buffalo, Buffalo, NY
ASSOCIATE OF APPLIED SCIENCE, HOSPITALITY MANAGEMENT – 2007
Trocaire College, Buffalo, NY
Graduate with High Distinction, Phi Theta Kappa & Eta Sigma Delta Honors Member
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