Manager Customer Service

JD

OBJECTIVE

To obtain a position as a dispatcher and thereby implement some innovative measures to increase the routing efficiency of the dispatched materials.

SKILLS

** *****’ dispatch experience. Knowledge in Microsoft Word, Microsoft Excel, Microsoft Outlook, AS 400 System, PowerPoint, McLeod, Rand McNally, Tailwind software, Google Voice, and E- Logs.

JENNIFER DITT

2414 SPRINGFIELD RD. SPRINGTOWN, TX 76082

(C) 817-***-****

(E) ******************@*****.***

EXPERIENCE

DISPACTH MANAGER• FIRST CHOICE TRANSPORT• 8/2017 TO 3/2018

Point of contact for all those delivering supplies. Kept track of each employee’s productivity (up to 25 drivers). Provided regular updates on everything that goes on over the course of a given time period. This required one to keep a detailed log for each day. Used logistical software to coordinate both incoming and outgoing shipments.

DISPATCH MANAGER • GRAND TRANSIT COMPANY • 3/2013 TO 08/2016

Handled multiple responsibilities very efficiently. Excellent communication between both the drivers and clients. Scheduled and monitored work (up to 20 drivers). Introduced better methods for routing drivers and informing them on their assignments. Recorded daily task details into spreadsheet and database. Train new incoming drivers on company protocols and safety procedures.

DISPATCH• CORNELL/SPIRIT CARRIERS • 02/2012 TO 10/2012

Managed scheduling and communicated information to crew and field personnel; organized and tracked relevant information per customers’ requirements.

METER CLERK• DAHILL • 09/2010 TO 02/2012

Called all customers to get current meter readings on their copy machines and or printers. Once received, readings would be entered into the system for billing purposes. Customer service, which included answering incoming phone calls.

EDUCATION

HIGH SCHOOL DIMPLOMA • JUNE 1997 • NORWALK ADULT SCHOOL

CRIMINAL JUSTICE • PRESENT • PHOENIX UNIVERSITY

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