Tech support
Resume:
Norman J. Deculus
**** ******** **** *** *. - Katy, TX 77449
***************@*****.***
OBJECTIVE
Seeking a fulfilling position to contribute and support all IT needs that offer growth, opportunities and allows me to utilize my experience and leadership skills. CORE QUALIFICATIONS
Computer Diagnostics
IT Support
Network Analysis
Customer Service
Technical Troubleshooting
CAPABILITIES
Cisco Meraki Firewall Configuration
LAN & VPN Connectivity
Active Directory Management
TCP/IP & DNS Configuration
Wireless Integration
Workstation Deployment
Network Security
Firmware/Driver Support
PROFESSIONAL EXPERIENCE
Mattress Firm – Corporate Office August 2015- Current 10201 Main St.
Houston, TX 77025
Corporate Support Sytems Technician II: Assist and support all internal/external staff to resolve issues with computers, applications, remote services and all related technologies. Knowledge in CCNP routing, Powershell & VM Ware.
Universal American February 2015 – July 2015
4888 Loop Central Dr.
Houston, TX 77081
Help Desk Analysis: Assisted users with various technical problems such as Citrix VMware. Operated helpdesk and Sharepoint to resolve tickets. Used Active Directory to reset user credentials. Netsync Network Solutions October 2014- February 2015 2500 W. Loop S. #414
Houston, TX 77027
Project Associate/PC Technician: Worked with the implementation team to ensure delivery of hardware and software solutions for the PowerUp laptop deployment project for HISD. Lead a team of 20 to deploy laptops and desktops for various school districts. Worked with a team to image over 30,000 new desktops and laptops for Houston, Fort Bend, Katy and Dallas school districts. Peak Systems May 2014 – October 2014
Houston, TX
Project Associate/PC Technician: Worked with the implementation team to ensure delivery of hardware and software solutions for a Windows upgrade project for Morgan Stanley. Worked alongside tech leads to install over 600 desktops at over 5 locations for Morgan Stanley Financial Company. Installed over 5 network printers for companies such as AON, MetLife Insurance and USG. Worked alongside tech leads on projects that migrated over 100 workstations from Windows XP to Windows 7 for USB Financial Company.
Academic Enrichment at Prairie View A&M University October 2010 – May 2011 P.O. Box# 519
Prairie View, TX 77446
Computer Lab Assistant: Oversaw a computer lab and kept a sanitary & well-kept environment. Set up desktops and installed basic software on computers for office staff and student use. Connected professors and students computers to designated Wi-Fi networks. Removed viruses from computers, corrupted data and/or malware.
INTERNSHIPS
Houston Center for Literacy – Houston, TX
Summer 2013
Technology Intern/Business Analysis Intern
-Provided computer help desk support with end-users.
-Performed diagnostics and troubleshooting of systems issues, documented help desk ticket/resolutions and maintained equipment inventory lists.
-Help make edits to SQL database Texas Online Learners Database (TOLD). EDUCATION
University of Houston
Houston, TX
Bachelors in Computer Science
Spring 2005
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