Customer Service Manager
Resume:
Marlena A. Rogers
**** ******* ********* **, *****
Phone: 443-***-**** Email: ***************@*****.***
EDUCATION:
High School, 2010-2013
Parkville High school
College, UMUC
Major: Finance
Minor: Business
EXPERIENCE:
Baltimore MaidPro-Customer Service Manager – August 2016- January 2020
Train and assist customer service team on following task:
Manage inbound and outbound calls.
Meet performance benchmarks
Resolved issues with current customers
Process claims, Payment, and applications
Informing customers of what the service entails and scheduling
Protocall Communications Call Center, Data entry Representative- Feburary2016- August2016
Advise clients about potential changes on their account
Manage book of business
Answer inbound calls from customers
Enter Customer data and enrollment
Hyatt Place, Front desk and Gallery Host- February 2014-November 2015
Responsible for checking in guest and entering payment
Organizing and scheduling events through OPERA program
executed professional events (conferences, meetings)
Customer service
Gallery upkeep
Charlee’s Butter Cream Dreams, Assistant Baker-August 2011-March 2016
Developed effective social networking, and ads to promote events.
Planning of consultations (meetings, lunches) for clients.
Organizing the products used for the baker
Organize all orders, deliveries, and other documentation to ensure compliance with requests
Organize and assist in hosted events such as birthday parties, weddings, graduations, charity events, and more.
AWARDS AND ACTIVITY
Academic excellence in principles and art, media, and communications
Varsity basketball and volleyball -MVP 2013
Robotics VEX Team Member
REFERENCES
Eric or Kelly Riberio -MaidPro Owners- 4 year relationship
410-***-**** ex 2
Roslyn Weddington-Mentor- 2year relationship
Lena Rencher -Manager-2 year Relationship
Contact this candidate