Service Representative Customer

Curriculum Vitae

AGNERO LATH JEAN LOUIS

Address: #1605B Solano Hills, Villongco St, Sucat, Muntinlupa 1770

,Philippines

Telephone: +63-939-***-**-** Email: ***********@*****.*** Date of birth: 23/11/89

Nationality: Ivorian Visa status in Philippines: Permanent resident CAREER OBJECTIVE:

To pursue a highly challenging and creative career, where I can apply my existing knowledge and creativity, acquire new skills and contribute effectively to the organization

ABOUT MYSELF

Smart working and persevering

Work effectively in a Team

Hard work and enormous memory

ACADEMIC PROFIL

• 2014 Master of Business Administration in information Technology (MBA IT) at United business institute, Bangalore,India Project For MBA IT: Cloud computing

• 2013 Post graduate Diploma in computer application (PGDCA) from NICT computer education Bangalore, India

• 2013 Bachelor degree in computer application (BCA) at Baldwin Methodist College Bangalore, India

• 2012 Cisco certified network associate(CCNA) at Center for Advanced Network Engineering and Research (Inter-Networks) Bangalore, India

• 2006-2009 Baccalaureate degree in literature option Language French, English, German (BAC A1 ) at from Ivory Coast National Education Ministry

• 2002-2006 Brevet d’etudes (BEPC) at city high school Attecoube from Ivory Coast National Education Ministry

PROFESSIONAL EXPERIENCE

• 15-May-2019: Bilingual Senior System Analyst at (TSI) Transworld Systems Inc

Language used: French & English

• 13-Feb-2017 to 30-Mar-2019: Bilingual Senior System Analyst at Altisource Business Solutions

Language used: French & English

• 08-Jun-15 to 10-Feb-2017 : Bilingual Senior Payroll & Audit Specialist / HR Adviser for Contact Center Canada working on behalf of Rio Tinto Canada at IBM

Software used: SAP, PeopleSoft, Servicenow

Language used: French & English

• 16-Sept-14 to 08-Jun-15: Bilingual CSR /TSR working as Human Resource Administrator on behalf of Rio Tinto Canada & EMEA at IBM

• 25-Jun-14 to 30-Aug-14: Customer Service Representative (CSR) working as Insurance Advisor for Toronto dominion Bank at Minacs Philippines

• 13-Dec-13 to 25 -Jun-14: Telemarketer of MasterCard credit card using French language, receiving outbound and inbound calls for MBNA Bank division of Toronto dominion Bank at Minacs Philippines

• 30-Jun-13 to 31-Nov-13: French Teacher at Oakridge International School Bangalore, India

LANGUAGES

• French: native language

• English: fluent

• German: basic

SKILL SET

• Programming language: C, C++, UNIX, HTML, Visual basic, java,

• Management software: SQL, MS-access, Oracle, SAP, PeopleSoft, AdviseHR

,Zendesk, Chronos,Servicenow

• Designing software: kompozer, Gimp, Html, Dreamweaver

• Operating system: window, red hat, fedora, Ubuntu

• Computer basic: MS-dos,MS- office

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