Customer Service
Resume:
Ahmed Sabry
Cairo, Egypt
*********@*****.*** / 002***********
‘Creating Value for Clients Through Proficiency In Overall Business Leadership’
Career Objective
I have 13 years' experience in ( Quality Control, complain, and logistic Department ) in Mobile field
seeking for an active position in a strong and competitive organization with clear vision, mission, and market attitude with productive working environment.
During my degrees I successfully combined my studies with work and other commitments showing myself to be self-motivated, organized and capable of working under pressure. I enjoy working on my own initiative or in a team.
I am eager to learn and also gain more skills and abilities with a genuine interest in both Business Development and PR.
Seeking to solve the problem from its roots and not relying on temporary solutions to the problem
Work Experience
Raya Trade
From 1/2006 till 31/1/2019
Supervisor(Logistics&werhouse) mobiles
(BMC Remedy user )
From 8/ 2015 – 31/1/2019
oResponsible of the IPS (incoming . Packing and shipping) department as this department
ois the focal point of BS maintenance concerning the logistic part inside and outside the
omaintenance.
oMake all Reports ( Delay.waiting.pending ) and follow with maintenance and branches .
oShip all spare parts to all branches.
oResponsible for cash operations daily settlement
oFollow up all shipments received from or sent to all branches
oResponsible request all materials needed .
oControl all materials according to our uses.
oResponsible of planning to reduce cost of shipments
oResponsible of complain and inquires Team.
oResponsible of insurance Team.
Team Leader, IPS Team
( incoming and backing shipping)
From Aug 2011 till Aug 2015
Responsible of IPS Team (incoming and backing shipping)
oReceive all shipments phone from all branches
oCompare all shipments Data on system with contents of shipments physically
oIf there are any discrepancy between the contents of shipments physically and the system write the comment and send mail to the branch.
oCheck all phones physically (Serial _battery _Accessories)
oReceive all phones on system
oArrange the phones by brand
oDeliver all phones to the maintenance Area
oReceive all phones repaired and checked by Quality control
osend all repaired phones to each branch
Senior Complain Team
From 8/2008 Till 8/2011.
oResponsible on all complain and inquires.
oThe focal point between the branches and maintenance
oReceive all inquiries from all branches on system.
oReceive all customer complain.
oStart check all inquiries and complains.
oReply ALL Branches inquires by the feedback solve its inquiry.
oSolve all customer problems that have all Right.
oBe ensure the customers problems solved .
oListen to the customer and solve the problem to the customer have all rights and for the customer haven’t right try to handle them by explain the condition of warranty and our company roles.
oTry to reach to the maximum degree of customers satisfaction
Team Leader Shift (Quality Control Team)
From 1/ 2007 Till 8/2008
oMange all team members
oHandle all problem in the team.
oHandle all problem cases between the team and the maintenance.
oControl all phone and be ensure that all Phones repaired.
oFocus on customer problem and make ensure the problem solved
Representative Quality control From 1/2006 Till 1/2007
oCheck phone & test it according to Nokia final test specification for GSM/WCDMA phones SB with Willtek tester.
oChecking the mobiles about all options.
oMake sure that everything in the mobile phone is working well.
oHandling the phones between branches and the maintenance.
oSend and receive mobiles from other sections.
oFocus about customer problem.
Academics
2002 Bsc. Of Commerce, Ain Shams University.
General Grade: Good Graduation Year: 2002.
Department: Accounting.
Skills and courses
Creative Thinking.
Creativity and Innovation
Team work.
Team Building
Leadership
Customer Service
Customer Satisfaction
Creative Thinking
Creative Problem Solving
Computer skills
ICDL
Windows 7.
Windows 10.
Microsoft Office (Word, Excel, Powerpoint)
Personal Data
Date of birth 23/9/1980
Nationality Egyptian
Marital Status Single
Military Status Completed
E-Mail: *********@*****.***
Mobile: 002***********
Contact this candidate