Business Analyst

IVAN KHRUSTALEV

Success-driven Business Analyst with responsibilities from data elicitation and comprehensive analysis to presentation of recommendations. Automated staffing and recruiting business processes that enabled the Company to improve the candidate and client experience throughout the recruiting cycle. Tremendously increased office efficiency and customer service by overhauling previously haphazard filing system. Successfully completed the Entry Certificate in Business Analytics (ECBA).

Experience

Neiman Marcus (Luxury retail), San Diego, CA

Sales Support Specialist (Full-time), 11/2018 – Present

• Processed new merchandise shipments, provided essential stock replenishment to the sales floor, and reported merchandise damages or discrepancies.

• Participated in the store's largest projects to meet success criteria at the specific time.

• Provided critical troubleshooting assistance for customer orders or account statuses.

• Monitored performance indicators and fulfilled data entry tasks in regards to metrics and other key data.

USS Midway Museum (Catering), San Diego, CA

Event Assistant, 08/2018 – 03/2019

• Organized and oversaw the coordination of special events, detail and decoration (appr. 25 events).

• Provided exceptional catering service to large groups of up to 150 people.

• Assisted in the tear down of events and programs so that the room space is returned to its original state.

JSC Russian helicopters (Aerospace Industry), Moscow, Russia

Chief Administrative Specialist (Full-time), 08/2014 - 08/2016

•Provided travel coordination support for business meetings, trips and four foreign exhibitions.

• Composed, prepared, edited, and distributed correspondence and other department documents (itineraries, expense reports, contracts, bid documents).

• Scheduled and coordinated meetings and travel arrangements for top management (10 people).

• Organized and supervised the inventory process and maintained awareness of inventory or stocking conditions.

•Handled accounts payable/receivable for the Administrative Department that grossed $100.000 for the year.

Itera group (Oil and gas), Moscow, Russia

Leading Administrative Specialist (Full-time), 08/2013 – 04/2014

• Typed documents such as correspondence, drafts, memos; prepared 2 reports weekly for top management.

• Purchased and maintained office supply inventories and being careful to adhere to budgeting practices.

• Recorded, transcribed, and distributed minutes of meetings within the Administrative Department.

Coleman Services (Staffing agency), Moscow, Russia

CRM Business Analyst (Full-time), 08/2011 – 08/2013

• Designed and implemented a streamlined process for capturing business requirements that increased accuracy, efficiency, and productivity.

• Analyzed and prioritized business requirements for CRM roadmap process improving system usability.

• Developed training documents and MS PowerPoint presentations on CRM software.

• Actively facilitated face-to-face and classroom sessions for users of all levels on the CRM software.

• Identified data quality issues and worked cooperatively with impacted groups for resolution.

• Acted as the liaison between business and the IT Department managing requirements and resolving defects.

Soft skills

Communication skills, Critical thinking, Conflict resolution, Relationship-Building skills, Leadership, Organization, Accountable, Passionate, Innovative, Intellectually Curious.

Hard skills

Analytical skills, Advanced Excel, Microsoft PowerPoint, Information technology, Implementation, Project management, Time management, Documentation, Data Analysis/Review, Reporting, Market Research, Scheduling.

Education

International Institute of BA, Entry Certificate in Business Analysis (ECBA), 2020, San Diego.

Plekhanov Russian University of Economics, BA in Finance, 2013, Moscow.

Moscow State Institute of International Relations, MA in Political Science, 2008, Moscow.

Moscow State Institute of International Relations, BA in Political Science, 2006, Moscow.

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