Desktop Support Office

Julian BEDOYA GIRALDO

Mobile: 832-***-****

***************@*******.***

OBJECTIVE

I am interested in pursuing a career where I may utilize my Information Technology and Senior Infrastructure Desktop Support Skills. I have the desire to learn more and to gain the experience necessary to become an asset for the company.

EXPERIENCE

PL EMPLOYEE

Developer

Responsible for creating and organizing new business applications, I have experience as a developer in MYSQL, PHP, HTML and database. TOTAL E&P Colombie

2014/2016

2010/2014

Infrastructure Support Analyst

Responsible for the support and administration of all computer systems and infrastructure technologies for the Total E&P Colombie Sucursal Colombia. Local and remote support to Spanish Speaking / Latin American Facilities, including 24 Hour on-call availability for emergencies and critical calls.

Configuration, repair, deployment and support of HP and Dell enterprise / commercial systems. Servers, workstations, tablet PCs, Scanners, HP LJ, mobile, IPhone devices. All systems running Microsoft Windows technologies, Server 2008, Windows 7 enterprise, and MS office 2007 applications.

Setup, configuration and support of new and existing employees via Active Directory. Password resets, unlock of accounts, configuration of folder permissions, and restrictions, configuration of server exchange 2007

The installation and configuration of MS office 2007 applications, citrix client, VPN software and encryption technologies for data security.

Responsible for technology assessments and improvement recommendations, as well as organization of deployed/non-deployed hardware. Ability to correct the majority of issues dispatched without need for escalation. Ensure all network systems are secure through software and firmware upgrades.

Identification, presentation, explanation and clarification of system procedures, problems and solutions through both written and oral communication.

Maintain an organized inventoried “Hot Swap” depot on site. IBM – Colombia 2007/2010

IT Specialist / Help desk

Configuring, supporting and maintaining the (hardware & software) for the network, IBM Workstations, laptops, IBM servers, Robotic Libraries, and EMC Cluster Systems.

Configuring, supporting and deploying systems for 4 affiliates for different companies ( SABMiller, Avianca, Belcorp, Allianz ). Using different software - hardware specifications and a wide variety of applications.

Responsible for daily, weekly and monthly backups for all servers. EDUCATION

Information Systems

University San Martin

High School

Confandi Miraflores

2004/2011

1995/2003

CERTIFICATIONS AND SKILLS

Carvajal

Assembly and Maintenance Computer (Hardware and Software) Microsoft office

Management package Microsoft office.

Microsoft

Windows 7, Windows Server 2008, Outlook, Lotus Note. Special Skills

Bilingual – Spanish/English/France

Contact this candidate