Sales Insurance

JON K. FAULKNER, CPCU, AIC

Gilbert, AZ ***** * 480-***-**** (Home) * 480-***-**** (Cell) * ********@*****.*** EXPERIENCE:

QBE North America (previously Balboa) Simi Valley, CA/Chandler, AZ) 6/2011 – 1/2019 AVP, PERSONAL Lines Underwriting

Manage day to day underwriting operations with focus on achieving financial objectives and investor profitability.

• Managed towards meeting/exceeding NCOR, Loss Ratio, Retention goals.

• Although my primary focus was on homeowner coverage in this position, I also have experience in mobile home, auto, excess liability and umbrella.

• Direct reports have ranged from 8 – 20, including managers and underwriters.

• We had a national footprint writing in 47 states.

• Consistently exceeded quality/accuracy objectives.

• Managed both independent agency and direct lines underwriters.

• Managed internal and external business relationships.

• Work with vendors to ensure delivery/quality of promised resources.

• Ensure compliance with company rules and all regulatory statutes and requirements.

• Manage resources within departmental budget.

Balboa Insurance Co., Simi Valley, CA 10/2004 – 6/2011 VP, PERSONAL LINES UNDERWRITING

Manage the personal lines underwriting staff in accordance with established company policies and procedures to achieve profitable underwriting results and growth.

• Identify vulnerabilities within current processes or rating plans (improving top and bottom-line performance).

• Oversee area of research, evaluation, pilot and implementation of new underwriting tools.

• Design and revamp existing Underwriting Department creating work distribution process and performance metrics for production and quality.

• Monitor and direct underwriters in pricing and risk selection within company guidelines. Compile audits by evaluating risk quality, pricing, service and class of business in order to monitor adherence to underwriting guidelines and procedures

• Oversee and provide direction for recruiting efforts to establish Arizona office utilizing a broad range of recruitment resources to meet staffing requirements.

• Provide technical advice on complex underwriting and service issues ensuring compliance to state laws and company requirements.

• Coordinate and monitor team members' action plans for obtaining team goals focusing on agents' business objectives as well as team objectives.

• Review, interpret, identify and implement improvement opportunities in response to changing state laws and company policies.

• Manage work schedules, budgeting, expense management, goal setting and human resource issues. VP, PERSONAL LINES COMPLIANCE

Directed Personal Lines Compliance.

• Responsible for overseeing market conduct exams within the business units.

• Provided guidance on applicable legal and regulatory requirements, including identifying major risk factors, and advising business management on effectively monitoring, detecting and reporting potential regulatory violations.

• Managed Department of Insurance (DOI) and corporate complaint research and responses.

• Conducted scheduled audits of company policy forms and notices. AVP, PERSONAL LINES COMPLIANCE

Provided oversight and guidance and conducted audits to ensure that the company’s insurance operations were conducted in compliance with state insurance laws and company policies and procedures

• Assisted in the development and implementation of relevant compliance training programs.

• Identified emerging issues, risks and trends and recommend/implement corrective action.

• Responsible for development, implementation, and evaluation of compliance programs to ensure compliance with DOI.

• Created new department responsible for overseeing business adherence to internal rules and guides and external regulatory requirements.

• Developed audit, tracking and reporting processes and procedures. Bank of America (formerly Countrywide Insurance Services), Simi Valley, CA 12/2001 – 10/2004 SALES MANAGER

Directly responsible for staffing, training, career development and production of 11-15 sales agents offering 8 different products. Managed inbound and outbound call volume, closing ratios and cross-sale percentages.

• Ensured all Sales and Service professionals had comprehensive knowledge of the company's products and coverages. Prioritized and distributed leads to agents to maximize closing opportunity and ensure high level of employee accountability, quality and profitability.

• Monitored workflow and department processes to ensure production and quality goals were met. Communicated updated information to staff in order to provide excellent customer service.

• Consulted with management to improve effectiveness and efficiency of workflow and communicated trends and escalated issues, as appropriate.

• Interviewed and selected candidates, conducted performance management, fostered employee development, encouraging a positive team atmosphere.

• Consistently met or exceeded quality and production goals. Monitored staff functions, mentored, and provided feedback to employees.

• Analyzed reports to ensure objectives were met and determined ways to enhance departmental productivity.

• Recommended training programs to ensure continuous education and development of personnel.

• Coordinated the recruitment of sales and service staff while minimizing staff turnover to maintain appropriate sales staffing levels.

• Worked closely with other departments to develop and maintain effective working relationships. ADDITIONAL POSITIONS HELD:

Supervisor, Property Underwriting, Senior Account Underwriter and New Business Underwriter (20th Century Ins. 6/1983 – 12/2001). EDUCATION:

Mount St. Mary’s University Los Angeles, CA

Bachelor’s Degree – Liberal Arts

Pierce Community College Woodland Hills, CA

General Education

CERTIFICATIONS:

CPCU

AIC

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