Customer Service Manager
Resume:
ARLENE M. MERSHELL E *********@***.***
* ****** ******, ***. ***, Ossining NY 10562 H 914-***-****
QUALIFICATIONS
Dynamic and engaging professional with extensive customer service and receptionist experience in fast paced Law and Payroll processing firms.
EXPERIENCE
Legal Receptionist, Oxman Law Group May 2015 – Present
Managed heavy client contact both in person & on the telephone
Managed multi-line phone system supporting 8 law firms comprising the Oxman Law Group
Negotiated and managed all vendor contracts
Meticulously prepared law firm specific correspondence and marketing materials
Coordinated the planning and execution of Group receptions and fundraisers
OMBUDSMAN, Commander U.S. Naval Forces Southern Command Jun 2008 – Jan 2014
Coordinated U.S. Navy family support activities for the families of over 150 assigned staff
Conducted monthly briefings to newly arrived personnel providing family resource information facilitating staff family members access to base activities and resources.
Acted as the Liaison between Command leadership and staff families
Supported staff families in crisis, identifying available resources and facilitating access
Receptionist, Paycor, Inc. Jan 2007- Apr 2008
Managed the set up of all new accounts
Assisted Sales Department with the preparation and mailing of marketing materials
Operated a multi-line phone system, answering up to 300 calls per day
Distributed and logged payrolls in/out to appropriate clients
Maintained time sheets on all employees
Prepared daily & monthly statistics on payroll processing
Assisted the tax department with the logging of tax notices & correspondence
Legal Receptionist/Office Manager, Oxman, Tulis, Kirkpatrick, LLP Nov 1990- May 2005
Managed reception desk for a 22 member law firm
Prepared correspondence
Dispatched messenger service/overnight mailings
Organized client receptions and fundraisers
Negotiated vendor contracts
EDUCATION
Briarcliff Manor H.S., Diploma 1977
Contact this candidate