Customer Service Sales
Resume:
SUMMARY
Retail Experience of * years, Office work as a receptionist, College graduate Business
Administration Degree. Bilingual (Spanish) Looking for sales job in Business Development Job role based on my degree
Goal-driven Sales Advisor focused on increasing revenue by cultivating loyal, engaged customers. Energetic, skilled team player offering 6 years' experience in Sales and the desire to exceed expectations across the board. SKILLS
Microsoft Skills/ Customer Service/
Management
Voluntary work
Enlace Youth Leadership Program
Elected murals in the community
Cashier
Customer Service
Fashion
Leadership
Assist patients
Sales
Visual Merchandising
Customer service
Upselling strategies
Sales background
Lead generation
Customer service experience
Product merchandising
EXPERIENCE
Sales Advisor
Chicago, IL
H&M / Sep 2016 to Current
Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
Provided accurate and detailed quotes for customers to maintain customer satisfaction.
Visual Merchandising such as organizing product on floor for customers to shop and maintaining sections
Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions. Strong Customer Service to customers
Training new employees, guiding them through all the store routines Sales Advisor/ Team Leader
Chicago, IL
Zara / Nov 2014 to Nov 2016
Inspected stock to identify imperfections, assign grades and determine issues with production.
Kept work areas clean, neat and free of safety hazards to maximize efficiency. Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. A
Ashley
Lindsey
Andrade
aandrade@maccorm
ac.edu
Chicago, IL, 60623
Communicated and coordinated with multiple departments to achieve top results.
Fostered positive employee relationships through effective communication, training and development coaching.
Cash Register routines such as closing out my register, making online return transactions etc
Dental Receptionist
Chicago, IL
Dental Smiles At Chicago/ Feb 2016 to Apr 2016
Assisting patients with insurance availability
Helping patients with dental paperwork.
Scheduling and calling appointments
Ordering teeth parts etc.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
Verified, updated and entered patient information into system. Answered and managed incoming calls and emails.
Arranged documents for insurance claims.
Collected payments from patients and arranged payment schedules. Scheduled cleaning and dental appointments for patients using [Software]. Sales Advisor/Cashier
Chicago, IL
Forever 21/ Nov 2013 to Nov 2015
Answered requests and concerns with friendly and knowledgeable service. Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
Resolved customer issues and offered continual support throughout sales, delivery and customer processes.
Recommended accessories and delivered details regarding latest promotions to increase sales.
Educated customers on suitable products and services depending on age, needs and inventories to increase sales by 10 %.
Maintaining Floor clean/ Organized for increasing in sales Strong Customer Service
EDUCATION AND TRAINING
Associate of Science: Business Administration + Management MACCORMAC College May 2018
Chicago, IL
High School Diploma
Farragut Career Academy Jul 2011
Chicago, IL
Degree
REFERENCES
References Assistant Manager Lincoln Park Catherine Rose Forever21 Cell 773-***-**** Work 312-***-**** Amanda Farrell H&M Manager Phone: 312-***-**** Dana Morrison Smykowski H&M Department Manager Phone Number 312-***-****
ADDITIONAL INFORMATION
2
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