Manager Branch

Samuel Adom Baidoo

Mobile Number: +233*********

E-mail: ***********@*****.***

Address: P. O. Box TD1392, Takoradi, Ghana

Personal Profile

Date of Birth: 25/08/1981

Gender: Male

Marital Status: Married

Religion: Christian

Nationality: Ghanaian

Objective

To become a world class risk and financial management consultant. Skills

I. Strong analytical skills

II. Organization and planning

III. Excellent written and verbal communication skills IV. Exceptional numerical and statistical skills

V. Excellent negotiation skills

VI. Exceptional Strategic/conceptual thinking

VII. Exceptional interpersonal skills

VIII. Relationship building

IX. Problem analysis and solving skills

X. Persuasiveness

Work Experience

Branch Manager, Wapic Insurance, from 14 August, 2017 to 24 September, 2019 Key Achievement and Responsibilities;

• Achieved 55% growth in Sales

• Reduced loss ratio by over 90%

• Increased agency contribution to GWP

• Grew agency workforce by 75%

• Quoted risk adequate premiums for all new businesses and monitored response

• Managed the underwriting and claims of all policies at the branch

• Most profitable branch from 1st January, 2018 to September 2019

• Led sales and marketing teams for business prospecting in both retail and corporate businesses

• Supervised customers and clients service management

• Partnered with brokers within the area for business acquisition

• Trained and managed of bancassurance team with Access Bank in the Western and Central Regions

• Supervised the management of petty cash and all monetary issues for the branch

• Supervised the installation of tracking devices for customers.

• Led the adjustment of claims for the branch

• Supervised the efficient functioning of fixed assets including vehicles and generator, Computers, phones and all ICT equipment at the branch and report monthly

• Recruited and trained of sales/marketing force

• Provided orientation for new staff at the branch

• Created new agency networks within the regions

• Supervised the branch’s operation

• Supervised the preparation of branch’s documents for auditing and internal control purposes

• Supervised the outsourced services at the branch such as security and cleaning.

• Conducted performance appraisal for branch’s staff

• Prepared work schedule for branch’s staff

• Prepared monthly production budgets

• Supervised of sales/marketing force

Senior Underwriting Officer, Hollard Insurance Ghana Limited, from 1 January, 2014 to 14 August, 2017. Key Achievement and Responsibilities;

• Contributed in exceeding 2016 GWP by 7%

• Contributed in exceeding 2015 GWP by 3%

• Slashed claims ratio by 54%

• Achieved 100% credit free policies

• Awarded meritoriously in 2014 for high performance

• Trained and coached the sales force

• Served as the relationship manager for both individual and corporate customers

• Identified and introduced new corporate and institutional clients with whom a mutually beneficial relationship can be developed

• Led in achieving the premium target for the year

• Managed the budget of the marketing department

• Trained new and existing sales staff annually to upgrade their skills

• Organized and led marketing campaigns and presentations

• Coordinated the sales force to meet monthly targets

• Assisted all the agents in business leads

• Motivated marketing force to achieve targets at all times.

• Conducted internal marketing campaigns and accurately track activities and data

• Maintained regular contacts with key accounts or clients and comply with Customer Service Charter at all times.

• Advised clients on all prepare all relevant reports

• Arranged to have all claims due for inspection promptly surveyed

• Assisted the branch manager in ensuring that all communication materials conform to Hollard’s brand standards

• Performed Branch Manager’s duties in his absence

• Helped train both new and existing staff to upgrade their skills

• Maintained regular contacts with key accounts or clients

• Complied with Customer Service Charter at all times.

• motor and non-motor insurance products.

• Maintained accurate and relevant customer administrative records.

• Conducted quarterly audit on all sub-branches and provide reports

• Conducted pre and post loss surveys for all risks needing survey

• Quoted risk adequate premiums immediately for all new businesses and monitor response

• Implemented Renewal Process and ensure renewal of existing businesses

• Supervised and approved the underwriting of new businesses

• Made regular presentation of bancassurance products and services to identified target market

• Provided technical support to clients and bancassurance partners within Middle Ghana Cluster and to compile and submit monthly reports

• Registered and adjust all claims and

Underwriting Officer, Metropolitan Insurance Company Limited, from 5 April, 2011 to 31 December 2013. Key Responsibilities;

• Underwrote new and renewal policies;

• Followed up on lapsed policies and prepare monthly report;

• Monitored customer complaints;

• Checked debt status of clients regularly and report to supervisor to ensure prompt collect of debts;

• Responded swiftly to clients calls for quotations, renewal of policies and enquiries;

• Educated sales reps and clients on policy terms, conditions and highlight the important areas of the cover

• Printed and packaged polices for clients;

Business Tutor, Chapel Hill Senior High School, Takoradi from 2008 to 2011

• Taught of financial accounting, Economics and Business Management

• Conducted class tests and assignment

• Managed the class and general routine work.

• Organized and monitor students’ projects.

• Prepared scheme of work and particulars of work done

• Counseled students on academic and social life

National Service

Statistical Officer - Ghana Ports and Harbours Authority, 1 October, 2007 to 31 August, 2008 Key Achievement and Responsibilities;

• Awarded as the most hardworking personnel

• Acted as the as assistant transport manager due to excellent performance

• Prepared monthly and quarterly vehicle requisition report

• Prepared vehicle maintenance schedule.

• Prepared of drivers’ overtime and out-station allowances

• Computed monthly, quarterly, and annual reports on fuel usage Professional Qualification

June 2016 Chartered Insurance Institute, United Kingdom - Diploma in Insurance July 2013 West African Insurance College, Gambia - Diploma in Insurance April 2012 Chartered Insurance Institute, United Kingdom - Certificate in Insurance Educational Qualification

April 2018 – up to date Unicaf University, Cyprus - Master’s in Business Administration October 2007 University of Cape Coast, Ghana - Bachelor of Education Social Science in

Accounting, Economics

December 2000 Presby Senior High School, Nsaba, Ghana - Secondary School Certificate

Examination (Business)

Training

• 11th – 12th December, 2018 Sales & Customer Service Training L’aine Services Ltd

• 23rd - 24th May, 2017 Relationship Management, Networking and Effective Selling TDI Global Inc.

• 19th May, 2017 Presentation Skills and Public Speaking Royal Centre for Public Speaking

•

• 16th July, 2016 Team Building In-house

• 1st May, 2015 Anti-Money Laundering/

Combating Financing of

Terrorism Guidelines In-house

• 17th – 18th March, 2015 Risk management In-house

• 21st – 22nd January, 2015 Travel Insurance Oojah, South Africa

• 22nd November, 2014 Excellent Customer Service and Complaint Handling In-house

• 13th September, 2013 Effective Time Management In-house

•

• 10th December, 2011 E-mail Communications, IT

Security and Time Management In-house

• 14th October, 2011 Reinsurance In-house

Travelling Experience

Nigeria 2010 and 2014

Gambia October 2012 – July 2013

South Africa August 2012

Birmingham, UK July 2005 – August 2006

Interests

Playing Keyboard, reading, travelling and listening to music and international news References

1. Professor Richard Adanu 2. Mr. Mohammed Ali Sulley Country Leader Branch Manager

Ghana Navigators Hollard Insurance Company

Dzorwoulu, Accra Limited, Takoradi

Mobile Number: 024******* Mobile Number: 020******* 3. Mr Seth Sogah

Head Corporate Sales & Distribution

Wapic Insurance Ghana Ltd

Accra

Mobile Number: 024*******

Contact this candidate