Customer Service Care

SALAWU BENJAMIN OLUWASEYI

Email: *********@*****.*** Mobile: +971*********

APPLICATION FOR THE POSITION OF CUSTOMER SERVICE REPRESENTATIVE

PROFESSIONAL SUMMARY

Customer service with over 5years’ experience in telephone customer service, handling sales and customer care. Possess a positive attitude, conflicts resolution. Aiming to use my proven skills to effectively fill the customer service role in your organization. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

SKILLS

Exceptional communication skills and interpersonal skill.

Team Building.

Highly motivated and dedicated.

Detail oriented.

Active listening.

Excellent time management.

Have ability to work under pressure.

Attentiveness

Professional phone etiquette

Urgent care

Patience towards customers

Technical knowledge

Decision making

Proactive

Microsoft office suite.

WORK HISTORY

SALE REPRESENTATIVE DUFIL FOODS NIGERIA (INDOMIE) 2013-2015

* Take customer orders

* Attend to customer in a polite way

* Attending to calls and responding to mails.

* Posting daily receipts.

* Helps in managing day to day transactions

* Met incoming customers with professional approach and provided friendly, knowledgeable assistance

* Managed over 350 calls per day

CUSTOMER CARE REPRESENTATIVE GLOBACOM NG LAGOS STATE, NIGERIA 03/2015 - 07/2017

*Answering calls daily, with goals including selling plans, managing customers’ accounts, responding to service queries.

* Provides quality service to customers and associates inquiring about availability of products or status of prepaid plan.

* Recommend solutions and proactively followed up with all services.

* Taking all bookings and ensuring they are delivered on due dates.

* Answered more than 650 phone calls per day

HEAD OF CUSTOMER SERVICE REPRESENTATIVE STERLING BANK PLC, LAGOS

Nigeria- 08/2017 - 09/2019

Educated customers on promotions to enhance sales

Achieved and consistently exceeded revenue quota through product and service promotion during routine calls

Ensure customer telephone calls promptly to avoid on-hold wait times

Consulted with outside parties to resolve discrepancies and create effective solutions

Provided primary customer support to internal and external customers in fast-paced environment

Managed over 150 clients per day and increase sales by 15%

COMMERCIAL PROMOTER I ELIF FACILITY MANAGEMENT DUBAI 2019/PRESENT

Demonstrating and providing information on promoted products/services.

Distributing product samples, brochures, flyers etc.

To source new sales opportunities

Using lectures, films, charts, and/or slide shows

EDUCATIONAL QUALIFICATION

HIGH SCHOOL CERTIFICATE

CERTIFICATE IN MICROSOFT EXCEL

CERTIFICATE IN CUSTOMER ANALYTHICS IN PYTHON

CERTIFICATE IN FUNDAMENTAL ACCOUNTING

CERTIFICATE IN BUSINESS NETWORKING FOR SUCCESS AND COMPANY GROWTH

CERTIFICATE IN DATA SCIENCE

CERTIFICATE IN INTERNET MARKETING STRATEGIES FOR BUSINESSES

DIPLOMA IN HOSPITALITY

DIPLOMA IN CUSTOMER SERVICE

BACHELOR OF ART

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