Curriculum Vitae

MOAYED KAMAL MOHAMED OSMAN ELZUBEIR

PERSONAL INFORMATION:

Date of birth : 17/03/1991

Nationality : Sudanese

Birth Country : Qatar

Marital Status : Single

Mobile : +974********

Location : Qatar (Doha)

E-mail : adehyf@r.postjobfree.com

Career Objective:

Looking for a career at a "respectful Corporation," to assist and support in on-going projects and optimization of the existing ones.

Summary of Skills:

Strong experience of troubleshooting and supporting LAN and WAN

Experience with VoIP Support and troubleshooting

Excellent knowledge of supporting and troubleshooting Wifi and Cisco routers and switches.

Outstanding communication and project management skills

Sound working experience of DHCP and DNS Servers

Ability to work in a team and independently

Good communication skills.

Ability to work under pressure; meet deadlines, tact,

Negotiation and organizational skills.

Knowledge of the configuration of the Internet and network.

ACADEMIC QUALIFICATIONS:

•Bachelor of Electronic System Engineering (communication) - Bayan College for Science & Technology Based, Khartoum Sudan, November 2012.

ROFESSIONAL EXPERIENCE:

Maintenance PCT Sudan January to September 2017

•Position: Field Engineer

•Responsibilities:

My responsibilities include but not limited to:

•Maintain, troubleshoot and repair deployed telecommunications equipment.

•Keep records of upgrades, repairs, and maintenance performed.

•Maintain in-depth, current knowledge of equipment.

•Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.

•Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.

•Maintains safe work environment by following codes, standards, and legal regulations.

•Responsible for providing on-site technical service and support for customers and installers.

•Technical Support innovation UAE(Etisalat) April 2014 to January 2015

•Position: Senior Customer Service Representative - Contact Center

Responsibilities:

My responsibilities include but not limited to:

Responsible for supporting the company's SMB clients at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed correctly

Mentored new engineers by answering technical questions, escalating cases, and teaching detailed process development.

Responsible for networking, design, installation and maintenance services. Supporting users and network administrators over the telephone and by email. Maintain the companies network infrastructure

TCP/IP networking and hardware maintenance and repair. Training new employees

Trained with senior system engineers to enhance my personal technical skills as a Technical Support Engineer and learned internal process for escalating cases and approving or denying handovers to specific verticals.

Utilize previously acquired technical experience to become actively involved in day-to-day technology team to meet schedules and resolve problems.

Network Support MTN Sudan September to November 2013

•Position: Base Station Engineer

•Responsibilities:

My responsibilities include but not limited to:

Responsible for testing new equipment installations ensuring redundancy.

Configured, implemented, and supported Cisco routers, switches.

Troubleshot and resolved LAN/WAN connectivity issues

Configured, troubleshot, and optimized routing protocol: EIGRP and OSPF for lowest latency

Managed and monitored all network devices

Built and maintained Visio documentation database of network topology

Base Station Subsystem Engineer MTN Sudan November to December 2013

•Responsibilities:

My responsibilities include but not limited to:

Tests, builds and keeps telecommunications components, products and linked services

Set up a diagnosis, propose a solution and apply remote maintenance or activate essential maintenance functions.

Oversee every network events, escalation and on-line report.

Participate in information transmission to worried people and other divisions.

COMPUTER SKILLS:

•Network operating systems.

•Windows 2000, 2003 and 2008 server editions.

•Desktop operating systems.

•MS Dos, Microsoft Windows / Xp Vista, Win7.

•Trouble shooting various hardware/software/ operating system errors.

•Installation of printers and related peripherals.

•Installation of antivirus, updates patches and related essential upgrades.

•Sound understanding of LAN/WAN/WLAN topologies.

•Good IP address knowledge

Certificate

Mini MBA

•Project Management Professional

•Human Resources

•Marketing

•Strategic Planning

•Leadership Skills

•Financial Management

•Business English

•Etiquette & Public Relation

IELTS English test

Over all band 7

Speaking 8.5

Listening 7

Reading 6.5

Writing 5.5

Self-study:

•CCNA Routing and switching

LANGUAGES:

•English, Fluent written and spoken.

•Arabic, Fluent written and spoken (Native).

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