SAIDA ZAINAB SM

Address: no – # ** *th cross rajiv gandhi nagar Ms palya post Bangalore-97

adehua@r.postjobfree.com

: +91-962*******/866*******

Objective

To work for a reputed company with an intellectually, stimulating environment and good career prospects where I can use my experience and skills for the betterment of the company and myself.

Academia

Completed 10th from Karnataka Board in March 2000.

Diploma in Software Engineering NICT Secured First Class.

BA in Bangalore University.

Computer Proficiency

SAP ABAP/4.

Basic knowledge of C, C++, JAVA, UNIX, HTML.

ORACLE with Visual Basic.

Microsoft Windows.

MS Office.

SAP ABAP.

WORK EXPERIENCE:

CONCENTRIX Bangalore

C.S.R Executive 11-08-2014 – 20-10-2016

Managing incoming calls and customer service inquiries

Generating sales leads that develops into new customers

Identifying and assessing customers’ needs to achieve satisfaction.

OSB INDIA Bangalore

Senior C.S.R Executive 14-11-2016 -24-04-2018

Respond to incoming calls, emails and other message from customers and give them the right answers and directions

Give accurate direction and support to team leaders to facilitate successful completion of organization’s targets and performance goals

Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment

Make use of proven business techniques in the identification of lapses and loop holes in the organization’s customer service department and recommend better strategies that will yield better results

Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the organization and create an open and accessible communication rout for free flow of information

Intimate employees with the rules and regulations of the organization in order to enable them work in accordance with acceptable standards as this will affect their level of productivity and performance

Livspace Home interior's Bangalore 04-02-2020 - 19-05-2020

Pre-sales Agent

Analyze Potential Markets Before Product Launch. ...

Craft Sales Pitches for Sales Team

Assist Sales Team in Qualifying Prospects

Provide Product Knowledge Support to Sales Team.

Participate In Strategy Meetings With Marketing Team.

Personal Details

Name : Saida Zainab SM

Date of birth : 15th October 1986

Husband’s Name : Asghar Pasha

Nationality : Indian

Religion : Muslim

Languages Known : English, Hindi, Kannada, Urdu and Telugu.

Signature: Date:

Place: Bangalore

Contact this candidate