Sales Customer Service
Resume:
SAIDA ZAINAB SM
Address: no – # ** *th cross rajiv gandhi nagar Ms palya post Bangalore-97
*********@**********.***
Objective
To work for a reputed company with an intellectually, stimulating environment and good career prospects where I can use my experience and skills for the betterment of the company and myself.
Academia
Completed 10th from Karnataka Board in March 2000.
Diploma in Software Engineering NICT Secured First Class.
BA in Bangalore University.
Computer Proficiency
SAP ABAP/4.
Basic knowledge of C, C++, JAVA, UNIX, HTML.
ORACLE with Visual Basic.
Microsoft Windows.
MS Office.
SAP ABAP.
WORK EXPERIENCE:
CONCENTRIX Bangalore
C.S.R Executive 11-08-2014 – 20-10-2016
Managing incoming calls and customer service inquiries
Generating sales leads that develops into new customers
Identifying and assessing customers’ needs to achieve satisfaction.
OSB INDIA Bangalore
Senior C.S.R Executive 14-11-2016 -24-04-2018
Respond to incoming calls, emails and other message from customers and give them the right answers and directions
Give accurate direction and support to team leaders to facilitate successful completion of organization’s targets and performance goals
Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
Make use of proven business techniques in the identification of lapses and loop holes in the organization’s customer service department and recommend better strategies that will yield better results
Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the organization and create an open and accessible communication rout for free flow of information
Intimate employees with the rules and regulations of the organization in order to enable them work in accordance with acceptable standards as this will affect their level of productivity and performance
Livspace Home interior's Bangalore 04-02-2020 - 19-05-2020
Pre-sales Agent
Analyze Potential Markets Before Product Launch. ...
Craft Sales Pitches for Sales Team
Assist Sales Team in Qualifying Prospects
Provide Product Knowledge Support to Sales Team.
Participate In Strategy Meetings With Marketing Team.
Personal Details
Name : Saida Zainab SM
Date of birth : 15th October 1986
Husband’s Name : Asghar Pasha
Nationality : Indian
Religion : Muslim
Languages Known : English, Hindi, Kannada, Urdu and Telugu.
Signature: Date:
Place: Bangalore
Contact this candidate