Desktop Support Customer Service

Samuel Jackson Bassey

***** ******** ** ****** ******, FL 33545

Email: *******.*****@*****.***

Phone: 313-***-****

OBJECTIVE

Seeking a position as a Desktop Support Specialist providing technical hands-on capabilities with installation and configuration, help-desk customer service tech support, maintenance and troubleshooting. I am committed to taking advantage of every opportunity to develop my skills and become a valuable team member.

QUALIFICATIONS

Ø Computers repairs, installations & maintenance of both Mac & Windows Ø Good knowledge of the Adobe® Package including Photoshop, Flash, Premiere, and Audition

Ø Provided end-user technological support for desktops and laptop computer related issues Ø Setup, deployed, and maintained of end-user machines Ø Assisted in discovery, research and resolution of technical issues Ø Monitored and responded to technical support requests Personal qualities include: leadership and organizational skills; the ability to make effective and timely decisions; mature judgment and initiative; highly motivated individual with team building skills; and strong analytical background oriented to problem definition and solution. TECHNOLOGY SUMMARY

Hardware: PC & Mac

Software: Microsoft Office Suite, Adobe Creative suite PROFESSIONAL EXPERIENCE

NORDSTROM 2016 – 2020

Duties: is to provide our customers and employees with a safe, comfortable, clean & well- maintained environment in which to conduct business at the highest standard of excellence. To ensure that the facilities are cared for and maintained in a way it should. BUILDING SERVICES

FEDEX GROUND 2016 – 2020

PACKAGE HANDLER

DISCOVERYBLACKS COMMUNICATIONS 2003 - 2016

Duties: Desktop / PC / Computer Support Specialists offer technical support to employees or customers for computers, associated networks and peripherals. S/he Installs, troubleshoots and repairs personal computers, laptops, networking equipment such as switches and servers, software and connectors.

GML ENTERTAINMENT /TELEVISION SKILL AND ATTRIBUTES 2005 -2009 Duties: Head of operations, Cameraman, Video Editor EDUCATION

Studying video production & TV producer

Tampa bay Television network 2018 – 2019

Studying professional Photography

Shaw academy 2018 – 2019

Building services1 Onboarding Training 2016 – 2017 NIIT Education & Training Centre, IKEJA, Lagos State 2004 – 2005 Digital Interactive Multimedia

LOGOS Computer Institute, Lagos State 1999 - 2000

Diploma Computer Engineering / Maintenance

IKEJA GRAMMAR SCHOOL OSHODI, LAGOS 1992 – 1997

Senior Secondary School Certificate

TEMIDIRE PRY SCHOOL, SHOGUNLE, IKEJA LAGOS 1987 - 1992 First School Leaving Certificate

References Available upon Request

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