Pharmacy Technician Customer Service

Vanessa Gutierrez

**** ******* ***, *** *******, TX 78224 • 210-***-**** • *************@*****.***

Professional Summary

Results-driven Pharmacy Technician with over 15 years of experience. Self-confidence, integrity, and commitment to customer service excellence. I am a creative, pragmatic and proactive problem-solver. Organized and attentive to detail, with demonstrated time management skills. Strong research, mediation, and negotiation skills gained from work place experience. Dynamic oral, writing, interpersonal, and presentation skills. I am looking forward to becoming an energetic, helpful, and productive associate with your company.

Prescription Processing

Pharmaceutical Calculations

Medical & Pharmaceutical Terminology

Drug Classifications & Safety

Medication Inventory Management

FDA Compliance

Medicare, Medicaid & Insurance Claims Processing

Customer Service/Customer Relations

Register knowledge

Money handling

Inventory

Work History

Pharmacy Technician, 04/2006 to present

South San Pharmacy – San Antonio, TX

Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacists.

Use the pharmacy’s proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing.

Research and resolve dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety/wellness and build customer loyalty.

Customer Service

Register and money handling

Pharmacy Technician/Cashier, 1/2001 to 4/2006

H-E-B - San Antonio, TX

Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacists.

Use the pharmacy’s proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing.

Research and resolve dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety/wellness and build customer loyalty.

Customer Service

Register and money handling

Education

Bachelor Of Applied Science: Interdisciplinary Studies, 2019

Texas A&M University- San Antonio - San Antonio, TX

Accomplishments

Graduated Cum Laude (3.52 GPA)

Recognized on Presidents List at Texas A&M San Antonio Fall 2018

Certifications

Certified Pharmacy Technician

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