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Store Manager, customer service, prioritizing and planning

Location:
Centreville, VA
Salary:
50,000
Posted:
July 10, 2020

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Resume:

BRADY

CLOVEN

***** ********** *** ***. 4-540-***-**** adehnx@r.postjobfree.com

Skills Summary

Highly motivated, dynamic professional with supervisory experience in the customer service field.

Active listener equipped with conflict resolution skills to handle difficult situations.

Organized and detail-oriented – thrives in a collaborative environment with the ability to work independently

Education

B.S. of Political Science/May 2020-Arizona State University

3.47 GPA

Graduated with honors – Cum Laude

Completed over 120 credit hours that included courses dealing with political systems of various nations, American political processes, American foreign policy, and sustainable urban development.

Experience

Starbucks

Store Manager/August 2018-Present

Manages with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks

Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.

Ensures team members adhere to legal and operational compliance requirements.

Challenges and inspires partners to achieve business results.

Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.

Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives.

Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.

Begins training and development of potential leaders at the store level.

Responsible for sourcing, interviewing, hiring, and on-boarding new employees.

Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communication to the store team. Communicates clearly, concisely, and accurately in order to ensure effective store operations.

Prepares curriculum and leads 6-week district-wide course to teach concepts of leadership to better prepare candidates up for promotion to the next level.

Shoppers Food Warehouse

Customer Service Manager/May 2017-August 2018

Using extreme detail and organizational skills, supervised the store operations on a daily basis.

Responsible for the adaptation of all departments to conform to daily corporate merchandising plans.

Responsible for ordering and merchandising displays in the mass grocery department

Responsible for interviewing potential candidates and the on-boarding process upon hiring.

Utilized successful communication techniques and skills to establish rapport with both customers and employees alike to create an efficient environment to drive results.

Assisted in inventory processes for both perishable and mass departments.

Responsible for 50+ employees

Successfully assisted in the roll-out and implementation of app-based sales drivers for company.

Responsible for building creative themed displays with cross-merchandising to drive maximum sales.

Regularly called upon to travel to other store locations to assist with various tasks to ensure sales goals are met.

Shoppers Food Warehouse

Department Clerk, Bookkeeper/September 2015-May 2017

Responsible for the operation of the customer service desk, including resolution of customer complaints, staff training and supervision.

Served as the bookkeeper by balancing every cashier drawer for the entire store on a daily basis.

Responsible for stocking product.

GEICO

Customer Service Representative/August 2014-September 2015

Serve GEICO clients as a licensed Personal Lines Insurance Producer.

Personally managed a high-volume workload in a deadline driven environment. Resolve over 70 inquiries per day by helping clients manage their insurance policies, in accordance with all applicable insurance laws and regulations.

Frequently resolved difficult escalated customer phone calls using conflict resolution skills.

Creatively solved problems by actively listening and using diplomacy and discretion to achieve win-win outcomes.

Shoppers Food Warehouse

Clerk/July 2013-August 2014

Responsible for the operation of the customer service desk, including resolution of customer complaints, staff training and supervision.

Served as the bookkeeper by balancing every cashier drawer for the entire store on a daily basis.

Responsible for stocking product.

References

Kathryn Plimpton:

Deputy Federal Preservation Officer for the Office of the Secretary of Defense

571-***-****

571-***-****

Jeremy Jenkins:

Contracting Officer, Consumer Financial Protection Bureau

adehnx@r.postjobfree.com

703-***-****

J. Rod Rodriguez

District Manager, Starbucks

adehnx@r.postjobfree.com

703-***-****

Gina Dewalt

District Manager, Starbucks

adehnx@r.postjobfree.com

301-***-****

Jeremy Morehead

Assistant Store Manager, Safeway

adehnx@r.postjobfree.com

571-***-****



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