Sales Customer Service

COURTNEY PENNY

** * ***** ** *** York, NY ***** 330-***-****

**************@*****.***

Graduate from the University of Akron with a BBA in Marketing pursuing a career in integrated sales and brand management, specializing in Retail and Ecommerce. Throughout my career I have directed teams of various sizes, teaching me the importance of time management and task delegation. While working alongside diverse marketing teams to strategize creative cross platform marketing ideas to boost sales and brand awareness, I have fostered relationships and built meaningful partnerships to create exciting and collaborative initiatives.

Retail Director & Omni Channel Management

Cynthia Rowley, New York, NY / Oct 2019 - Present

Recruit, on-board and develop all retail store staff by developing and instilling essential product knowledge and providing core skills to ensure the highest standard of customer service is provided in the customer’s in-store experience.

Assist in the creation of visual merchandising for retail locations and conducting store visits to ensure all visual guidelines are implemented

Create retail sales goals and objectives by assessing expenses and market trends

Responsible for the strategic element of the retail model while working closely with key stakeholders in achieving the company’s sales objectives

Analyze sales data and KPI’s to produce strategies to improve product performance

Coordinate with logistics to ensure timely deliveries of reorders and stock transfers from the warehouse to various retail locations

Organize and facilitate meetings with PR to identify partners to collaborate and produce events that increase customer foot traffic and build customer relationships

Liaise between the e-commerce team to strengthen targeted customer marketing to drive sales across retail and online platforms

Oversee the opening of new locations by finding real estate, facilitating store build out, budgeting, staffing and training

RETAIL SALES COORDINATOR

Nudie Jeans, New York, NY / Sept 2018 – Oct 2019

Monitored inventory status and analyzed weekly product performance to build sales reports and reorders.

Coordinated quarterly store inventory checks to ensure correct stock levels.

Gathered sales reporting used to facilitate buys for upcoming seasons.

Encouraged staff to drive sales to exceed monthly retail goals.

Worked with the global retail team to measure end of season inventory in preparation for upcoming seasonal sales.

Executed all planning and implementation of in store events.

Communicated accounts’ needs and opportunities to the global retail team.

Collaborated with the merchandising team on product displays and store visuals.

ECOMMERCE MANAGER

10.Deep Clothing, Brooklyn, NY / Sept 2017 – Sept 2018

Worked closely with the creative director and marketing team to conceptualize and execute product releases.

Supported sales and production teams to plan buys for upcoming seasons.

Utilized Woo Commerce in conjunction with Trade Gecko to create online products and back end inventory.

Built action calendar for seasonal product launches and work cross-functionally with internal teams to ensure related assets are secured on deadline

Assisted with e-commerce budget tracking and financial reconciliation.

Coordinated shoots for new product photos for upcoming release dates.

Managed shipping staff and helped integrate efficient shipping processes.

Verified inventory status and analyzed weekly product performance to build sales reports and reorders.

Oversaw the customer service team and managed customer response, inquiry and the overall online customer experience.

INVENTORY & WHOLESALE OPERATIONS MANAGER

Pintrill, Brooklyn, NY / May 2016 – Sept 2017

Accepted and processed purchase orders.

Coordinated with warehouses to develop shipping guidelines and procedures for wholesale distribution.

Managed the Shopify web store including product releases and online merchandising.

Monitored inventory status and analyzed weekly product performance to build sales reports and reorders.

Managed warehouses via Stitch Labs to plan restocks for the flagship and online store.

SKILLS

TRADE STONE APPAREL MAGIC WOO COMMERCE TRADE GECKO SHOPIFY EXCEL

STRENGTHS

STRATEGIC PLANNING PROCESS IMPLEMENTATION STAFF DEVELOPMENT INTERPERSONAL SKILLS

References available upon request

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