Medical Customer Service
Resume:
STELLAMARRIS LOVE
Pittsburgh, PA 15236
****************@*****.***
OBJECTIVE To secure a position as a medical coder with opportunity for growth and advancement SKILLS AND QUALIFICATIONS
• ICD-10-CM, CPT / HCPCS coding
• UHDDS coding, reporting guidelines
• CMS-1500, UB-04 claim forms
• Optum WebStrat Encoder
• NCCI edits
• Proficient with Simclaim Billing Systems
(Software)
• Ancillary, ED, SDS, inpatient record review
• Medical Terminology, Anatomy and
Physiology, Pathophysiology
• 3M Encoding
• Keyboarding /Microsoft Word/ Excel/
PowerPoint
• Health Information Management II
EDUCATION
Bidwell Training Center, Inc. Pittsburgh, PA
Medical Coder/ Biller Diploma 07/2020
Externship (Virtual) 07/2020
TTC Mobile Lagos Sate Nigeria
BTS Engineering Diploma 09/2009
Federal Polytechnic Oko Anambra State Nigeria
Electrical Electronics Engineering Diploma 2005
Federal Polytechnic Oko Anambra State Nigeria
Electrical Electronics Engineering Preliminary Studies 12/2003 EMPLOYMENT HISTORY
Nesco Resources Pittsburgh, Pa
Sanitizer 09/2019 – 12/2019
Clean and sanitize the production machines and surroundings after production daily at the Pittsburgh Tribune- Review
BK Lode/ Vigiscope Ltd (currently closed) Lagos, Nigeria Duty Manager / Tech 10/2013 - 09/2016
• Ensured employees delivered exceptional customer services through motivation and developing good staff relations; delegated duties and approved the working schedule for staff
• Promoted and maintained good public relations with clients;
• Managed credit check report and processed banking transactions Faiceck Freight Forwarders Lagos, Nigeria
Secretary 01/2011 - 03/2013
• Performed administrative duties to include typing and filing correspondence and official documents, process incoming correspondence and perform accounting functions Mokland Hotel Ota, Nigeria
Reception 06/2009 - 09/2010
• Processed reservation requests and maintained reservation records; assigned rooms and issued room keys; checked with housekeeping to ensure that rooms were ready for occupation
• Maintain record of guests arrivals, day and time of check-in, length of stay, special needs and preferences, resolved guests complaints with tack and diplomacy, processed foreign exchange transactions
Sheraton Lagos Hotel & Towers Lagos Nigeria
Hospitality Trainee (Preventive Maintenance Coordinator) 09/2006-06/2008
• Planned, Scheduled, Coordinated and Implemented the preventive maintenance management program
• Provided technical and functional supervision to maintenance personnel appropriately;
• Compiled and prepared reports and documentation on various assigned projects; analyzed overall program components and developed, recommended, and implemented modification;
• Maintained records of findings and corrective action taken; prepared periodic status reports for management;
TRAINING
UPMC POWRR (Virtual Training). Virtual
Partnership on Workforce Readiness and Retention. 05/2020 UPMC POWRR Pittsburgh
Partnership on Workforce Readiness and Retention 01/2020 Pittsburgh Pastoral Institute Pittsburgh PA
Foundation of Suicide Prevention 11/ 2017
Sheraton Hotels & Towers (STARWOOD) Lagos, Nigeria Customer culture & customer service relation 2008
ACCOMPLISHMENTS / AWARDS
Perfect Attendance at Bidwell Training Center * Prestigious Love World Awards 2016 and 2017 for Outreach work* “Employee of the Month” 4 consecutive months at BK Lodge * Coordinated Preventive Maintenance Group at Sheraton Lagos in 2007 which led to hotel winning the Starwood Awards for that year VOLUNTEER
Christ Embassy Church (Lagos Zone1) Lagos, Nigeria Assistant Group Secretary 01/2006 – 08/2007
Christ Embassy Church (Lagos Zone 4) Lagos Nigeria Volunteer Staff 09/2016 – 08/2017
Jubilee Soup Kitchen Pittsburgh, Pa
Volunteer 2017-2020
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