Service Representative Customer
Resume:
JONATHAN FRANCO
Customer service representative
CONTACT
jonathanfranco100@gmail.c
om
**** **** **** ***** ******, AZ, 85757
EDUCATION
PIMA COMMUNITY COLLEGE
GPA: 3.2
Tucson, AZ
Associate of science Accounting and Information Systems Candidate (Expected graduation May 2023)
ADDITIONAL
SKILLS
Proficiency in Word, Excel, Outlook
Active listening
Problem solving
Ability to work under pressure
Critical thinking
Time management
CAREER OBJECTIVE
Detail-oriented Accounting and Information Systems major (3.2 GPA) currently attending Pima community college. Aiming to leverage proven communication, teamwork, and critical thinking skills to successfully fill the Customer service representative role at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
PROFESSIONAL EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
C3 customer contact channels, Tucson, AZ / Mar 2017 – Present
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Review insurance policy to determine coverage.
Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
REFERENCES
EDITH QUIROZ, YOUTH CARE WORKER, MEDOP BEHAVIORAL HEALTH ASSOCIATES
520-***-**** - *********.****@*****.*** - Former coworker
RAFAEL MORENO, MANAGER, BATTERIES PLUS BULBS
520-***-**** - ********@*****.*** - Former manager
Contact this candidate