George Massar, MBA, PMP, CSM

Gilbert, AZ ***** 480-***-**** adegt5@r.postjobfree.com LinkedIn: www.linkedin.com/in/georgemassar

Senior IT Project Manager – “Remote”

Resourceful, solutions-focused IT project manager, offering 20+ years of demonstrated experience and first-rate skills in directing full cycles of complex, large-scale IT and enterprise infrastructure engagements. Deep, broad-based industry background includes automotive, aerospace, financial services, banking, computer systems, travel and leisure, retail, and public sector. Proven success in creating and implementing strategic plans to ensure quality product and service delivery.

Certified Scrum Master and proactive problem solver with passion for driving change that benefits all stakeholders. Well versed in driving program delivery with budget and timeline pressures, requiring optimization on several fronts. Delivering multimillion-dollar IT projects and reducing costs through productivity improvements, automation, and optimization.

Exceptional technical and leadership acumen. Organized, detail-oriented, and highly skilled in building and leading cross-functional teams of subject matter experts and key stakeholders to implement and drive execution of enterprise-level infrastructure technologies and solutions in challenging, fast-paced environments.

CORE COMPETENCIES

Strategic Insight Enterprise Architecture (PMP) Project Management Professional Disaster Recovery IT Service Management ● Service Delivery ● ITIL Foundation Certified ● CSM Certified Scrum Master ● Change Management Budget Management ● Business Process Improvement ● Client Relations Multi-Year Roadmap Design New/Emerging Technologies Enterprise Architecture ● Operational Excellence Cross-Functional Team Leadership Telecommuting

PROFESSIONAL EXPERIENCE

Wipro Technologies, Tempe, AZ, Senior Consultant at US Foods 06/2019 to 04/2020

•Managed the migration of over 12,000 non-compliant devices to Windows10

•Played instrumental role in providing strategic insight and project management oversight for multiple projects ranging from $500K to $2M. Managed the vendor relationships and effectively collaborated with project business partners.

•Successfully completed the migration of several locations to the corporate standard Avaya voice technology working in conjunction with our ConvergeOne partner

•Implemented several technology improvements in support of the Food Group acquisition on the mainframe and Tandem platforms

•Managed the upgrade of the client’s network infrastructure in support of the AT&T NetBond upgrade

•Responsible for the project management of US Foods upgrade to AT&T NetBond and AWS Direct Connect technology

Collabera / IBM, Gilbert, AZ; Project Manager Knowledge Transfer, State of NC Dept of Revenue 02/2019 05/2019

•Knowledge Transfer (KT) Project Manager for 13 mainframe client functions to IBM zOS Cloud

•Managed the KT transfer process for 10+ mainframe processes.

•Responsible for the tracking of all tasks related to the KT effort

•The contract between IBM and the State of North Carolina was put on hold for renegotiation

ALBERTSONS COMPANIES, LLC., Phoenix, AZ; Technology Project Manager IV 06/2017 09/2018

•Played instrumental role in providing strategic insight and project management oversight for multiple projects ranging from $500K to $2M. Managed the vendor relationships and effectively collaborated with project business partners.

•Championed 2 successful storage related migrations involving migration from EMC VMAX2 to VMAX3 devices. In addition, we successfully migrated data from EMC VMAX2 device to NetApp SAN device.

•Managed implementation of a Network refresh project involving 4 distinct technologies including (1) Checkpoint Logging Servers, (2) Aruba ClearPass virtual environments in the Atlas Private Cloud, (3) A Cisco Nexus 9K switch in the Co-location facility housing the organization’s DR environment, (4) A Cisco Catalyst 9400 refresh

•Successfully migrated 900 Plus SharePoint sites to the Office365 Cloud.

•Oversaw VDI implementation of a VDI environment in an EMC VxBlock VMWare private cloud environment.

•Utilized Office365 running in the Microsoft Cloud and managed approval process for the vendor SOW.

•Utilized Microsoft Project Server online for project management and time tracking Agile SCRUM

WELLS FARGO, Phoenix, AZ; EIT Cloud Technical Project Manager 08/2016 04/2017

•Managed the deployment of 35 to 50 Microsoft applications to Microsoft Azure Cloud.

•Utilized Agile concepts and methodology in migrating the applications to the cloud.

•Leveraged standard SDLC Lifecycle to thoroughly test applications being modified for deployment to the Azure Cloud.

•Facilitated implementation of products and services such as SSIS, SSRS, AutoSys, Channel Secure and NDM.

•Managed the weekly reporting requirements for the applications utilizing the client’s PMUWS (Planview) tool.

•Managed Agile team meetings for the deployment of Wells Fargo applications.

•Fostered relationship with Wells Fargo business when migrating enterprise application to the Azure Cloud.

IBM GLOBAL SERVICES, Phoenix, AZ; Project Manager Storage Transition Team 08/2015 08/2016

•Managed setup of largest private cloud storage infrastructure to date for IBM for the Allianz (USA) account.

•Maintained storage transition budget of $1M during migration to IBM private cloud for the client.

•Supported implementation of an IBM V7000 ProtecTIER environment for one of the Allianz Operating Entities providing backup protection for their iSeries environments.

•Planned and managed implementation of full Commvault Disaster Recovery environment for this strategic client

•Oversaw installation and turnover of SVC, DS8000, XIV, V7000, NetApp and the Brocade Infrastructure for account.

•Mentored 3 different project managers on Allianz account.

•Created and provided storage education to 15-member team in Costa Rica.

•Mentored the offshore Costa Rican PM

IBM GLOBAL SERVICES, Phoenix, AZ; Project Manager Storage Transition Team 07/2014 08/2015

•Facilitated customer and internal facing meetings for the IBM - CoPA (Commonwealth of Pennsylvania) Account

•Maintained storage transition budget of $250K during migration to hybrid Unisys/IBM private cloud for the client

•Managed and completed the outsourcing of the Storage Services from CoPA to IBM

•Managed end-to-end order management process for all infrastructure server, storage hardware and supporting software. Led all facets of project, including scope, risk, issues, PCR’s, cost, ordering and the timeline management.

CDI CORPORATION / IBM, Phoenix, AZ; Project Manager - Storage Transition Team 01/2014 07/2014

•Co-managed setup of the private cloud storage infrastructure for the State of California Account

•Continuing activities include management of Cloud Storage Services for US based public organization, providing project management expertise with NetApp storage, Brocade Encryption blades, and TKLM encryption servers.

•Facilitated customer and internal facing meetings and managed vendor SOW creation and approval process.

CDI CORPORATION / IBM, Phoenix, AZ; Project Manager - Storage Transition Team 05/2013 01/2014

•Managed outsourcing of Storage Services from Apple Leisure Group Account to IBM. Maintained storage transition budget of $250K during migration to an IBM private cloud for client.

•Led management of outsourcing of Storage Services for the US based company, providing project management expertise, and hands on management.

•Provided facilitation of customer and internal facing meetings. Management of the end-to-end order management process for all the infrastructure server and storage hardware and supporting software.

CDI CORPORATION / IBM, Phoenix, AZ; Project Manager – Storage Transition Team 04/2012 05/2013

•Completed outsourcing of the Portable Storage Media (PSM) from State Street Account to IBM for the United States, United Kingdom, Europe (6 countries), Canada and Asia Pacific regions (7 countries).

•Activities include management of outsourcing of PSM services for US, Canada, EMEA and APAC regions, providing project management expertise, and hands on management. Facilitation of customer and internal facing meetings

•Maintained storage transition budget of $1M during migration to IBM tape backup environments for client.

•Created Project Definition Reports and Architectural Solution Documents.

CONSULT NET / AMERICAN EXPRESS, Phoenix, AZ; International Transition Project Manager 10/2011 04/2012

•Managed insourcing of Merchant Technology Help Desk for American Express by providing project management expertise, utilizing American Express processes to manage the project including, Microsoft Office tools, and Clarity

•Managed all aspects of SharePoint administration for the project including ID administration, folder structure design and setup and document management.

•Led international efforts (India, Australia, Manila and Latin America) with emphasis on the Merchant Technology infrastructure supporting the business-to-business (B2B) for credit card operations.

GLOBAL RECRUITERS OF CHANDLER, Chandler, AZ; Partner/President 03/2010 10/2011

•Served as President and Managing Partner and oversaw P&L. Provided subject matter expertise as IT consultant and full desk recruiter working with high-tech companies. Sourced technical and project management professionals.

THE EXPERTS, Phoenix, AZ; PM Consultant HP on the American Express Account 11/2009 02/2010

•Network Infrastructure Project Management Consultant, for HP-American Express facilitating global infrastructure device implementations for all facets of a project, including scope, schedule and budget, and communications.

•Transitioned and implemented new smart network devices (probes) utilized for traffic monitoring and problem determination in the international arena (China, Europe, Singapore, and Australia) with emphasis on network technology infrastructure devices supporting the business-to-business (B2B) credit card operations.

•Leveraged Hewlett Packard and American Express processes to manage the RFS (Request for Service) business as related to the implementation and deployment of smart network devices.

INSURANCE, Phoenix, AZ; Independent Insurance Agent 11/2008 11/2009

AMERICAN EXPRESS ACCOUNT, Phoenix, AZ; Project Manager 01/2007 10/2008

•Member of special projects team for the re-engineering of the request for service process. Managed infrastructure special projects team for migration of IBM disk storage to EMC SAN storage.

•Served as IBM project manager and worked directly with the EMC and American Express project managers as well as the technical teams from all three organizations.

•Implemented changes to the IBM mainframe contract revision as it applied to American Express.

HONEYWELL ACCOUNT, Tempe AZ; Project Manager / RFS Business Manager 11/1999 to 12/2006

Honeywell Account - Tempe, AZ 01/2003 to 12/2006

• Sponsored individual Request for Services from Honeywell Corporate Data Center, Honeywell Corporate Headquarters, Corporate Business Services, and individual business units within Honeywell

• IBM Global Services for Honeywell International Corporation, sponsoring large infrastructure deployment projects in the midrange (Intel) and distributed (UNIX), database (Oracle and SQL server) and web hosting (Web-sphere) processing environments

• Managed requirements definition process meetings along with documenting the project requirements for each RFS

• Carefully adhered to the RFS process to assure that all steps were properly documented, and proper approvals were completed in order to assure that IBM’s RFS process would satisfy the customer and pass corporate audits with minimal findings

HONEYWELL ACCOUNT, Tempe AZ; Client Relationship Manager 11/1999–12/2002

•Program managed an operational crisis management team for a combined AIX midrange environment of OneSource and PeopleSoft applications. As team lead, drove Help Desk management to develop special process to improve response times and effectively manage political charged effort. Created process that worked for all parties involved including the Unix Server, AT&T network, Oracle DBA’s, and Application support teams.

•Led end-to-end management of New Business Requests for Service (RFS) for Corporate and Global Business Services customers, sponsoring large infrastructure deployment projects in the midrange and distributed processing environments.

•Managed the efforts to implement an LDAP secure logon environment running on dedicated IBM System 390 platform.

EDUCATION, TRAINING & PROFESSIONAL DEVELOPMENT

PACE UNIVERSITY, Lubin Graduate School of Business, Pleasantville, NY

MBA; Concentration in Computer and Information Science and in Corporate Finance

RAMAPO COLLEGE OF NEW JERSEY, Mahwah, NJ

Bachelor of Science in Biology

Intro to Cyber Security 04/2020

PMP Certification (329472), 02/2022

CSM Scrum Master Certified (580359), 06/2017

EXIN ITIL IT Foundation Certificate in IT Service Management, 06/2013

TQ Greenbelt Certification (AlliedSignal); TQ Greenbelt Facilitator Certification (AlliedSignal)

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