Tamzidul A. Matin

***-**, **** ***. *** *A, Kew Gardens, NY 11415 1-646-***-**** adegqp@r.postjobfree.com

Profile

Highly dedicated and successful IT professional, with over 5 years of experience in IT Network Operations and Systems Administration, looking to transition into a Cloud/DevOps role.

Certifications

AWS Certified Cloud Practitioner, Amazon Web Services, Certificate ID: X1GTMNY1MN11Q15D

DevOps Foundation(DOFD), DevOps Institute, Certificate ID: 23334282

Certified Blockchain Expert, Blockchain Council, Certificate ID:13744231

Past Certifications: CCNA R&S, CCNA Security, CNSS-4011, and CompTIA Network+

Skills/Knowledge

DevOps: Knowledge of Core DevOps Principles such as "The Three Ways", "Theory of Constraints", "Chaos Engineering" and " Learning Organizations". Understating of key DevOps practices such as Continuous Testing, Integration, Delivery and Deployment. Basic Python, Bash/Linux, Git /Github, Chef, Puppet, Docker/Swarm, Kubernetes, Ansible, Jenkins, and Elastisearch.

AWS:AWS-EC2 instance,S3, EFS, EBS, RDS, ELB, Auto scaling, IAM, Security Groups, VPC, Route 53, CloudTrail, CloudWatch, Trusted Advisor.

GCP: Google Cloud Shell, Cloud SDK, Compute Engine, App Engine, Kubernetes Engine, Cloud Load Balancing, IAM, Cloud Storage, VPC, DNS, Cloud SQL, Cloud Spanner. Bigtable, BigQuery, Stackdriver Cloud Monitoring.

Networking: Solid knowledge and understanding of Network Fundamentals-OSI 7 Layers and TCP/IP model, Network Topologies, Subnetting, TCP/IP suites of protocols, Cabling: UTP, STP, Fiber Optics, Networking devices: Hubs, Switches, Bridges, Routers, and Gateway, TCP/IP commands and utilities, IP routing, Internetworking and Network Protocols such as QOS, POE, NTP, DHCP, network management protocols such as CDP, FTP, TFTP, SNMP, security protocols such as SSH, SSL, HTTPS, AAA, IPsec, understanding of WAN/LAN and transport technologies such as Ethernet, Frame Relay and MPLS, knowledge of Proxy, Active Directory, Exchange, DNS, understanding of VPN, configuring and troubleshooting of VLANs, VTP, RIPv2, EIGRP, OSPF, BGP, using Cisco IOS Command Line Interface.

Systems: Active Directory, DNS, DHCP, Exchange 2010, Office 365 Email, Azure AD,

Windows Server 2003/2008/2012/2016

Virtualization: VMware ESXi 5.5/, 6.5, 6.7, vCenter/VCSA, HA, DRS, vMotion.

Backup/Storage: Veeam 9.5, VNX 5300, Tintri, Amazon S3, G Drive, OneDrive,Dropbox, Egnyte

Experience

ABCO HVACR Supply + Solutions July 2019 to April, 2020

Senior Systems Administrator New York, New York

Supervised the network and systems ops team and administered MPLS Voice Network for HQ and 18 remote locations.

Administered, maintained, monitored, and troubleshot VMware ESXi /VSphere 6.5/environment of 40+ virtualized servers and 7 physical hosts including DR site.

Migrated from vCenter 5.5 server to vCenter Server Appliance 6.5 (VCSA) and upgraded VMware 5.5 hosts to VMware 6.5.

Utilized vMotion, HA and DRS for load balancing of virtual machine and resource between hosts within the vSphere environment.

Performed data backups and disaster recovery operations in VMware vSphere 6.5 and Veeam9.5-U4.

Managed and executed network/system administration duties including, but not limited to, installing, testing, configuring, monitoring, maintaining, supporting, and optimizing all network services, including Cisco Meraki Wi-Fi system for HQ and 18 remote branches.

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Managed, monitored, and maintained Exchange 2010/ 0365 and email, applications, and virus protection software.

Updated systems patching and security updates for all windows servers utilizing WSUS, in order to keep systems up to date and prevent any malicious attack.

Vera Institute of Justice September 2017 to July 2019

Network Engineer New York, New York

Network and Systems (Lead) – 35%

Executed maintenance, troubleshooting and updating of the network and security infrastructure, including tests and implementations of vendor security patches, and workarounds for un-patched security vulnerabilities

Deployed and administered Veeam 9.5 backup of 25 VM servers.

Administered, maintained, monitored, and troubleshot VMware ESXi /VSphere 5.5/6.7 environment of 25 virtualized servers and 3 physical hosts.

Managed and executed network/system administration duties including, but not limited to, installing, testing, configuring, monitoring, maintaining, supporting, and optimizing all network services, network

hardware & printers, Ruckus Wireless Wifi systems, user workstations, Veeam 9.5, Symantec tape backups, laptops, software, and peripheral devices

Collaborated with Internet provider to address any issues with Internet Connection

Assisted with the troubleshooting of all issues related to VOIP phone systems along with Facilitated staff before escalating to phone carrier and Shoretel providers

Conducted research on network products, services, protocols, and standards to remain abreast of developments in the networking industry

Created and maintain documentation as it relates to network configuration, network component inventory, and related documentation and technical specification

Helpdesk/End User support – 30%

Provided limited day-to-day technical support (level 1, 2 & 3) via the Help Desk to employees working in institute offices, as well as remotely

Project Management and Execution – 25%

Participated in the implementation of solutions for LAN based or cloud based projects across various offices

IT Onboarding & Training (Lead) – 5%

Facilitated Information Technology training, workshops & seminars as needed to Vera staff and IT orientations for new hires

AV Event Support – 5%

Provided limited support of the in-house events and meetings that require audio/video services and web conferencing and troubleshoot issues related to A/V systems before escalating to our AV company.

Verizon Business September 2015 to September2017

Network Operations Center Engineer New York, New York

Responsible for the installation, monitoring, testing and maintenance of SONET/SDH, voice and data circuits and related transport equipment such as Cisco ONS 15454, Fujitsu Flaswave 4500, 4100es, 2400, Flash 192, Tellabs 7100, 9500 ROADM, Nortel 3800, 5200, Ciena 6500, Avanex DWDM, Overature 1400,Onitron Media Converter, as well as wiring per specifications and operational procedures, both in technical facilities as well as on customer property.

Executed complex testing and provisioning on T1, DS0/DS1/DS3 circuits/equipment, OCN (optical circuits) and next generation services, to support both installation and maintenance activities. Accessed network equipment to include both DXC s, switches, and transport equipment, and utilized remote test systems.

Assembled, installed, and/or tested transmission equipment channel banks, channel service units (CSU),

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digital service units (DSU), modems, routers, etc.

Performed circuit testing and troubleshooting, diagnostic procedures on equipment according to published equipment standards, working in conjunction with related NOC and Engineering departments.

Maintained new and existing circuits through troubleshooting and fault isolation techniques; utilized remote test systems to isolate and resolve customer circuit outages.

Coordinated the testing and turn up of service with all involved providers until the customer s service is up

and working.

Administered the installation and maintenance process in accordance with published guidelines and procedures.

Updated source systems to provide accurate progress and timelines related to installation and maintenance activities.

Used individual expertise to solve difficult technical and system problems, collaborated with field operations personnel to complete physical work that is needed in support of installation and maintenance activities, and escalate issues as needed.

Enterprise Solutions Providers, LLC/The New York Palace Hotel December 2014 to August 2015

Hotel IT Manager-Network & Systems New York, New York

Identified, analyzed, corrected, and administered all LAN and WAN issues, including IPS/IDS, Cisco Meraki Wireless APs using the Meraki Cloud based Network Management Dashboard, Barracuda Web

Filter & backup system, and Cisco ASA firewalls using ASDM.

Maintained up-to-date knowledge of the Information Security industry including new threats, mitigation, tools and trends; inform management accordingly.

Evaluated and executed application whitelisting, and URL filtering requests for IT security access.

Responded to alerts and investigated anomalies for various Information Technology issues such as viruses, spyware, unauthorized access, etc.

Configured, deployed and administered Cisco routers, Meraki APs, and various managed switches

including Cisco, HP, Nortel, Dell, and Netgear.

Administered and supported Exchange, DNS, DHCP, Active Directory DC (creating and modifying GPO’s), Virtualization, monitoring and remote management of software.

Ensured that computer and network operations are monitored, backup/recovery functions are performed on a scheduled basis.

Held responsible for the implementation, daily operation, support, integrity, and security of the technology and data (PCI compliance) that support and enable the business operations for all of ESP's clients.

Turing Pharmaceuticals, LLC October 2014 to November, 2014

IT Analyst New York, New York

Administered Active Directory user account information including rights, security and systems groups.

Implemented basic administration and support for cloud based VoIP telephone system.

Maintained cloud based Exchange email accounts including creation of new users and distribution groups.

Evaluated, purchased, installed, configured, tested, and repaired complex problems of user PC equipment and software.

Installed and maintained Cisco managed switches including VLANS for voice and data traffic.

Served as a primary contact and troubleshooter on PC and printer related problems and requests.

Communicated to management on status of problems and recommend improvements to systems.

Installed, configured and supported enterprise applications such as Microsoft Office (Outlook, Excel, Word, PowerPoint), Adobe, Java, in addition to various in-house proprietary applications.

TCA Consulting Group, Inc. /MindSHIFT Technologies Inc. June 2014 to September 2014

Network Administrator /Customer Engineer I (3 months Temp Project) New York, New York

Configured, deployed and administered Cisco 3925-ISR, 2921 routers, and various managed switches including data and voice VLANS, WLC, Wireless Access Points, VoIP/virtual PBX servers, IP phones, desktops, laptops, printers, firewalls, software deployment, security updates and patches.

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Designed and deployed networks, and performed network IP address assignments.

Assigned new DHCP scopes, routing protocols and routing table configuration.

Installed, supported, and maintained network hardware and software, LANs, WANs, network segments

Monitored networks to ensure security and availability to specific users.

Identified user needs, analyzed and isolated issues, and evaluated and modified system's performance.

Determined network, system, requirements and maintain integrity of the network, server deployment, and security.

Ensured network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.

Maintained network facilities in individual machines, such as drivers and settings of personal computers as well as printers, network servers such as file servers, VPN gateways, and intrusion detection systems

CareTech Solutions Inc. /Mt. Sinai-St. Luke’s Roosevelt Hospital January 2014 to July 2014

Field Engineer I-Part Time Weekend Support New York, New York

Evaluated, installed, configured, tested, and repaired complex problems of user PC equipment and software.

Ensured that users are equipped with hardware and software that conform to the client’s requirements including PC refresh, repairing hardware and software.

Served as a primary contact and troubleshooter on PC and printer related problems and requests.

Communicated to management on status of problems and recommend improvements to systems.

Supported and maintained Active Directory user account info including rights, security and systems groups.

Performed installation, configuration, moves and upgrade tasks, and software and operating system deployments utilizing automation.

Kept current on most recent trends and technologies, suggested improvements to bridge with other departments, and kept technical knowledge current.

CompuCom Inc/Pfizer Inc. August 2013 to March 2014

Desktop Support Technician New York, New York

Maintained, analyzed, troubleshot, and repaired computer systems, hardware and computer peripherals.

Installed, configured, and supported Cisco SG-300 28 port Layer 3 managed switches.

Imaged, configured, and deployed new or replacement machines and associated hardware using Microsoft SCCM server.

Supported and maintained Active Directory user account info including rights, security and systems groups.

Implemented basic administration support for mobiles devices, activation and maintenance and account set up for devices such as I-Phone, Blackberry, and Android.

Performed quality checks on newly built Windows 8 machines by logging into them from a remote location using RDP from the command prompt.

Installed, configured and supported enterprise applications such as Microsoft Office (Outlook, Excel, Word, PowerPoint), Adobe, Java, in addition to various in-house proprietary applications.

Identified, analyzed and repaired product failures, ordered and replaced parts as needed.

Education

Post Graduate Program in DevOps

Caltech Center for Technology and Management Education

Expected date of graduation: June 2011

Bachelors’ of Science in Business Administration / Human Resource Management June 2007

York College CUNY Jamaica, New York

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