Data Analyst Customer Service

MEGHA PATEL

Philadelphia, PA *************@*****.*** 215-***-**** linkedin.com/in/meghapatel99 EDUCATION

Temple University, College of Science & Technology, Philadelphia, PA May 2021 Major: Bachelor of Science, Information Sciences & Technology Minor: General Business Studies Cumulative GPA: 3.81/4.0

Relevant Coursework: Data Structures, Database Management Systems, Server-Side Scripting SKILLS

Language: Python, SQL, C#, HTML/CSS, Java

Software: .NET Framework, Salesforce, Tableau, Microsoft Applications, Git Miscellaneous: Database Design, Customer Service

TECHNICAL EXPERIENCE

Federal Communications Commission, Remote

Data Analyst Intern June 2020 – Present

• Developing an implementation plan to increase insight on communication interruptions by 20%

• Drafting a white paper report that discusses changes to be made to the FCC Speed Test App Temple University, Philadelphia, PA

Computer Lab Consultant August 2019 – Present

• Ensuring that the computers are functional, using Windows, and are connected to the printers

• Aiding professors and teacher assistants with issues that arise with software Software Development Intern May 2020 – Present

• Coding the solution using C# and utilizing Github for code management

• Creating a database to store over 200 users, their interactions with the system, and logging bugs

• Managing privileges for each user and updating restrictions and profiles as necessary Undergraduate Research Assistant January 2020 – May 2020

• Developed a python script to crawl news outlets, extract article information and wrote this to a csv file

• Used Excel functions to clean data, find patterns, and compare data files

• Identified Google News obtains 50.2% of its top story articles from individual pages of a news outlet Career Wardrobe, Philadelphia, PA

Data Entry Volunteer February 2019 – July 2019

• Entered donor data in Salesforce to aid in analysis and improved outreach to organizations by 25%

• Updating donor profiles with personal information and recent donations on a weekly basis TECHNICAL PROJECTS

Information Technology Capstone Project – Inspiro January 2020 – Present

• Working in a 5-person team to deliver a complete information solution to Esperanza

• Utilizing an Object-Oriented Software Development Lifecycle approach which includes UML tools, such as Activity Diagrams and Data Models, and presenting these documents to the client

• Designing the solution using Visual Studio, incorporating responsive design techniques, and following ADA compliance requirements

EXTRACURRICULAR

Association for Computing Machinery- Women’s Chapter Temple U., Philadelphia, PA Secretary May 2019 - Present

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