Customer Service Executive

Precious E. Nwaoha

Bakersfield, CA 707-***-**** ********.******@*****.***

Education

Simmons University – Master’s of Science in Clinical Social Work (2021)

California State University, Bakersfield – Bachelor’s of Science in Kinesiology (2018)

Experience

Ross - Shafter, CA

Operations Supervisor January 2019 -

Supervised activities of regular associates and temporary workers. Assessed production schedules and labor-hour requirements for completion of job assignments. Adhered to company policies and procedures to ensure compliance. Enforced safety regulations. Evaluated and assessed production methods, performances and efficiency for improvements and/or changes. Prepared and administered associate performance evaluations. Determined time and production standards and maintains records. Responsible for developing and maintaining an open, engaging labor relations environment which remains issue free. Managed hourly team to ensure timely and accurate processing and distribution of merchandise to stores. Ensured rapid, accurate movement and processing of merchandise using established engineered methods and standards. Assisted with the coordination of associate training/meetings for subjects such as safety, human resources, new process orientation, and other subjects as conditions necessitate. Enforced policies/procedures and safety regulations, providing appropriate constructive & positive consequences to team for managing safe working behaviors. Conducted corrective action meetings regarding job performance, attendance and behavior with associates, in compliance with company policies and procedures, including the separation process when direct reports are to be separated from employment.

CSU Associated Students Incorporated - Bakersfield, CA

Executive Vice President May 2017 - May 2018

Vice President of Finance May 2016 - May 2017

Director of Clubs and Organizations Outreach April 2015 – June 2016

Served as an executive officer who oversaw and implemented various initiatives that align with the non-profit’s mission while working with a collaborative team of 23 individuals.

Prepared a financial report for the Board of Directors at the beginning of each semester.

Spearheaded the creation of the organization’s first Travel Fund policy and application, which allocated an additional $20,000 for students to spend on educational and developmental travel.

Actively and constantly engaged with alumni and notable community figures in order to recruit campus speakers. Established the annual goals and responsibilities of the Finance Committee.

Monitored the manner in which ASI funds are spent by clubs and organizations on CSUB’s campus.

Maintained records/history of club/organization requests for assessment throughout the academic school year. Prioritized student outreach and development by allocating $6,000 for student scholarships; therefore, creating the organization’s first inclusive scholarship program.

Lobbied state legislators on behalf of the California State Student Association and CSU students to gain support for an additional $97 million in state funding for the CSU educational system.

California State University, Bakersfield, CA August 2015 - December 2018

Information Specialist

Encouraged and helped enhance the quality of the student experience by providing warm and positive customer service. Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Served as central point of contact for all outside vendors needing to gain access to the building.

Made copies, sent faxes, and handled all outgoing correspondence.

Transferred and converted over 150 club and organizations physical copy profiles to desktop files.

Handled fiscal accounting documents Maintained the front desk and reception area in a neat and organized fashion.

Extracurricular Involvements

Student Leadership Hall of Fame, (May 2018) - Inductee

Roadrunner Society, (May 2018) - Inductee

CSU Bakersfield National Society of Leadership and Success, (2013-2016) - President

Bakersfield Strong Leadership Summit, (2017-2018) - Speaker

Children’s Miracle Network Dance Marathon CSU Bakersfield Chapter, (2015-2017) -Marketing Director

CSU Bakersfield African Student Association, (2015-2018) - Founding President

African Student Association Presents: Made in Africa Culture Show (2018-2019) - Coordinator

Additional Skills

Proficiency in Microsoft Applications: Word, OneNote, Excel, Power Point, Publisher, Outlook

Strong interpersonal skills, ability to work cooperatively, adapt readily and remain calm under pressure.

Ability to work at a fast pace, maintain confidentiality, work independently, research and implement solutions.

Ability to communicate clearly and concisely in a tactful and diplomatic manner.

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