Operations Manager
Resume:
Thomas W. Marsh, Jr.
Winston-Salem, NC 27106
*********@***.***
EXPERIENCE
Operations/Logistics Supervisor
Central States Mfg., Inc. Mount Airy, NC 2017-Present
. Provide day to day leadership of assigned areas - currently manages plant inventory and supply chain.
. Supervises employees and maintains safety, quality, efficiency, throughput, and assists other production areas to insure >98% On Time deliveries
. Works with sales and site management to execute daily production plan, site and company initiatives - maintains a close relationship with sales team to insure proper inventory levels are maintained to meet demand.
. Safety chairperson for the Mount Airy plant. Conducts monthly safety meetings and is involved in all plant corrective actions for safety occurances.
. Able to route deliveries, schedule drivers, and dispatch routes when Logistics department is unavailable.
Operations Manager
Fleetgistics, Winston Salem/Charlotte/Raleigh, NC 2016-2017
. Manage multiple owner-operator delivery teams in the delivery of auto parts for Auto Supply Co.
. Responsible for all P&L functions including payroll and revenue/expense projections.
. Maintain all DOT records for owner-operator delivery teams.
. Six Sigma White Belt certified - 2016.
Terminal Manager –
Eagle Transport Corporation, Greensboro, NC. 2014-2015.
. Manage 26 petroleum and chemical drivers, 3 dispatchers, and 2 mechanics.
. Responsible for scheduling, dispatching, and delivery of over 500,000 gallons of
gasoline and chemical products daily.
. Maintain compliance with Department of Transportation (DOT) guidelines for 17
tractors and 22 trailers (commercial)
. Responsible for all Terminal Safety functions
. Responsible for all P&L functions including payroll and revenue/expense projections.
Revenue increased by over 30% in 2015.
. Knowledge of AS400 system and Qualcom.
Operations Manager –
Dynamex, Inc. (In-home delivery carrier for Sears), Greensboro, NC, 2009-2014.
CEVA Logistics 2006-2009. Dynamex, Inc. awarded new contract with Sears.
. Manage multiple owner-operator delivery teams.
. Responsible for all P&L functions including payroll and revenue/expense projections.
. Investigate and settle In-home damage claims.
. Maintain Sears’ standards on In-home customer survey scores and delivery completion
percentages. In 2007 ranked #1 in the Nation on overall scorecard. In 2008 & 2009 finished
in the top 10 in the Nation. In 2010 & 2011 ranked in the top 15% in the nation
. Ensure compliance with all Sears and CEVA/Dynamex In-home delivery and customer
service standards.
. Facilitate compliance with Department of Transportation (DOT) guidelines.
. Kaizen (8 hours) training for continuous improvement.
EDUCATION
Bachelor of Science in Business Administration
Double major in Management and Marketing
Appalachian State University, Dec., 1994
ACTIVITIES
. Sponser for American Red Cross Blood Donation - CSMI 2020
. SWFLL Assistant Softball Coach for Majors Softball – 2014
. SWFLL Assistant Softball Coach for Minors Softball – 2012-2013
. YMCA Assistant Soccer Coach for 5-6 year olds – 2008
. Member, Board of Directors, Seagrove Volunteer Fire Department 2004-2006
. Volunteer Firefighter, Seagrove Volunteer Fire Department 2001-2006
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