Hospitality General Manager

Michael Gerrish

**** * ********* ****. 561-***-****

Delray Beach, FL 33445 *******.********@*****.***

EXPERIENCE:

Courtyard by Marriott, Mechanicsburg, PA – Shaner Hotel Group January 2020 – July 2020

General Manager

• Maximized revenues by increasing ADR and working closely with our revenue manager.

• Increased profits in the Bistro by limiting waste and forecasting properly for orders.

• Forecasted weekly and monthly to achieve budgeted revenues and expenses.

• Analyzed monthly P&L with detailed critique of all variances.

• Worked Diligently on improving GSS and AOS scores from previous year.

• Daily staff meetings.

• Monthly all staff meetings and celebrations of achievements and employee of the month recognition. Fairfield by Marriott, Dayton, OH – Shaner Hotel Group May 2018 – January 2020

Opening General Manager

• Selection of hotel management staff assisted in the selection of all hourly associates. Completed new hire paperwork including position and safety training for opening of new property along with all management.

• Worked with senior management and ownership on building budgets for 2018, 2019, and 2020

• Created environment that's engaging to motivate people to join and advance.

• Opened the hotel one week early of projected opening date.

• Built menu for lounge bar

• Achieved all budget and GSS goals for both 2018 and 2019.

• Top 10% in company AOS associate satisfaction survey.

• Oversee Inventory and approve all coded AP.

• Lead a diverse team by empowering and coaching throughout the employment lifecycle.

• Ensure hotel consistency in quality of standards, maximizing profits, developing and retaining employees, and exceeding guest expectations.

• Analyzed monthly P&L with detailed critique in all variances.

• Forecasted weekly and monthly to accomplish budgeted revenues and expenses.

• Assign duties to staff and observe performance to ensure adherence to hotel policies and established operating procedures.

• Assist with sales and marketing.

• Adhere to all franchise and company procedures and regulations as well as standard operating procedures. Fairfield by Marriott, Delray Beach, FL – Shaner Hotel Group November 2014 – May 2018

Opening Assistant General Manager

• Assist in the selection of hotel staff and complete new hire paperwork including position and safety training for opening of new property.

• Built and fostered Front Office Staff.

• Created environment that's engaging to motivate people to join and advance.

• Lead a diverse team by empowering and coaching throughout the employment lifecycle.

• Supervise hotel personnel as directed and provide support to the General Manager.

• Ensure hotel consistency in quality of standards, maximizing profits, developing and retaining employees, and exceeding guest expectations.

• Assign duties to staff and observe performance to ensure adherence to hotel policies and established operating procedures.

• Assist with sales and marketing efforts as directed.

• Adhere to all franchise and company procedures and regulations as well as standard operating procedures.

• Keep a pulse on operational and financial performance. Actively participate in the budget process.

• Offer Task-Force assistance to other properties within company, including but not limited to opening new hotels. Boca Raton Resort and Club – A Waldorf Astoria Resort, Boca Raton, FL November 2013 - November 2014

Front Office Agent

• Welcome and greet all guests.

• Maintain inventory of all vacancies and room assignments.

• Report directly to Manager on Duty.

• Work as a team to accomplish all goals.

• Provide all guests with a comfortable and luxurious feeling throughout their stay.

• Set the rest of my team members up for success throughout the day.

• Help to train all newly hired employees.

Fairfield by Marriott, Boca Raton, FL – Vista Host November 2012 – November 2013

Front Office Manager

• Interview and hire all suitable candidates.

• Help organize and run all monthly meetings.

• Respond promptly to all Marriott Customer Care issues.

• Manually post all Accounts Receivable payments.

• Handle in house complaints.

• Post all Marriott Rewards Reconciliations.

• Train all new employees with the knowledge that they will need to perform their daily tasks.

• Handle leadership role of the entire front office staff.

• Report directly to General Manager.

• Lead team by example.

June 2009-November 2012

Front Desk Associate

• Maintain an inventory of vacancies, reservations and room assignments.

• Register arriving guests and assign rooms.

• Answer enquiries regarding hotel services and registration by letter, by telephone and in person.

• Provide information about services available in the community and respond to guests' complaints.

• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems. Identify and record special billing instructions and notify accounting. Doubletree Hotel by Hilton, Boca Raton, FL

August 2006– June 2009

Guest Service Agent

• Greeted guests and processed hotel registration.

• Kept current on hotel accommodations, services and area attractions.

• Responded to customer inquiries for information.

• Arranged for services requested by the guest by working with other departments as appropriate.

• Stayed up to date with developments in the hotel by reviewing and updating the communication log. EDUCATION:

Palm Beach State College, Boca Raton, FL – AA Degree- Criminal Justice Florida Medical Training Institute, Coral Springs, FL - Emergency Medical Technician Florida Medical Training Institute, Coral Springs, FL -Paramedic REFERENCES: Available Upon Request

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