Help desk Executive

MAYUR SHINDE

PERSONAL DETAILS:

D.O.Birth : *4th MAY 1988

Email Add : **************@*****.***

Contact No : 900-***-****

Religion & Caste : Buddhist .

Nationality : Indian.

Marital Status & Sex : Married, Male.

Languages known : English, Hindi, Marathi.

Hobbies : Listening music, surfing Internet.

Address : Shiv malhar chawl no.5 Room no.5 Behind Jain temple, Manpada, Thane-400607

CAREER OBJECTIVE

To obtain a challenging position that will utilize my skills and experiences, and which will also provide me with the opportunity for growth and advancement.

To be an Asset for an Organisation and to undertake responsibility in order to disclose an Ability & Knowledge.

CAREER HIGHLIGHTS

More than 3 and half years of experience in areas of insurance sector & Accounting.

A Graduate in commerce Stream.

ACADEMICS

Qualification

Name of University

Percentage

B.com

MUMBAI UNIVERSITY

42%

HSC

MUMBAI UNIVERSITY

40%

SSC

MUMBAI UNIVERSITY

70%

COMPUTER SKILLS

MS-Office + Advanced Excel (V-Lookup, H-Lookup, Count, Pivot table)

Windows 2000, XP,

Internet.

Typing Speed 30 W.P.M.

WORK EXPERIENCE

Organisation: Robatech India Pvt.Ltd

Designation: Executive – Accounts Department

Date of joining: 10th Jun, 2015 to 11th Jan 2016

Job Profile:

Account Reconciliation maintained day to day transactions on daily basis.

Maintained backlog data for new accounts.

Detects the errors/mistakes in cash book.

Check and keep the data records up-to-date in excel.

Organisation: OneAssist Consumer solution Pvt Ltd.

Designation: Associate – Claims Department

Date of joining: 18th Feb, 2016 to 18th Sep 2019

Job Profile:

Post and Pre Boarding Images Verification & publishing weekly MIS for sales team.

Handling boarding images related issues.

Timely provide boarding MIS to insurance team.

Processing theft and ADLD claims for customers.

Coordinate the insurance partner for timely resolution.

Maintain SLA for assigned claims.

Highlight operations related issues and suggest improvement for implementation.

Closely work with claims team achieve process target.

Action resolved claims on daily basis.

Prepare daily MIS tracker.

Handling the mobile insurance claims processing.

Co-ordinate with insurance Broker for the revise assessment of cases.

Maintaining the TAT of IC approval bucket cases.

Approved cases by IC processed and updated in the system.

All processed claims audited and reducing the error rate.

Rejected cases by IC cross checked and send for the rejection calling.

Responsible for end to end service delivery keeping TAT and quality of the reports intact.

Creating and maintaining tracker and reports.

Date: - (Signature)

Place: - Thane (Mayur Shinde)

Contact this candidate