Customer Service Sales

ANTHONY PARBHU

**-** ***** ****** ****** Beach, NY 11414

*************@*****.*** 201-***-****

EDUCATION

St. John’s University, Jamaica, NY

Bachelor of Science in Communications

Minor: Business Administration, focused on Marketing and Advertisement

PROFESSIONAL EXPERIENCE

Masterpiece International, 147-31 176th Streeet, Jamaica, NY 11434 April 2016 - Present

Account Manager

Manages all logistic field operations for import/export ocean and air shipments, while managing a team of 5 team members.

Create, implements and maintains standard operating procedures for each client.

Process and ensure accuracy of customs documentation, while maintaining knowledge of US and foreign international shipments to ensure government, customer and company requirements are met

Provide efforts to support internal or customs audits and inquiries as necessary to support investigations or resolve other compliance matters

Maintain knowledge and relationships with FDA and Fish & Wild Life to ensure compliant clearances for all commodities.

Maintain logistics and supply chain cost control by efficiently evaluating the costs of transportation, services negotiating 3rd party contracts and rates.

Perform customer analysis to ensure proper attention is given to mitigate potential failures and maintain high success rate.

Monitor activity for specific markets to find potential new business as well as ways increase volume of current businesses.

Develop and coordinate cross-functional project plans and to potentially ensure timely implementation of import and export initiatives.

American Consumer Shows, 6901 Jericho Turnpike #250, Syosset, NY 11791

Account Executive (5/2014-4/2016)

Manage clients through complete sales process while meeting target sales quota.

Develop and maintain a strong sales funnel, meeting with prospects and clients while conducting an in-depth dialogue and encouraging a positive business relationship built on mutual trust.

Attend and Manage all home & bridal show events with support from operations team and vendors.

Work diligently with venues countrywide to ensure rules and regulations are up to date and met by staff and vendors.

Manage travel, expense, and logistics for each attended and managed event efficiently.

Analyze performance of events and attendance numbers against history and event budget, devise creative ways to increase overall revenue.

Contribute to vision, curation, planning and execution of events

Pursue potential new businesses to increase dashboard for both home and bridal events.

Drive Medical, 99 Seaview Blvd, Port Washington, NY 11050

Data Entry Operator (2/2012-3/2014)

Managed data entry department and liaison for department managers, sales department, customer service department, distributors, insurance agents, and customers.

Processed a high volume of customer orders in SAP, and MAS200 systems while logging and notated customer interactions and comments in SAP and Salesforce systems.

Managed web portals for all e-commerce customers pertaining to orders and inquiries while also maintaining website content up-to-date in collaboration with web designer.

Trained all new employees on data entry and customer service aspects of company.

Chosen to obtain information and methods from new acquired companies followed by training data entry, customer service, and sales departments on newly obtained material.

COMPUTER SKILLS

Microsoft Access, PowerPoint, Word, Excel

Questaweb

Carowise

SAP

ACT by Sage

ExpoCad

CRM

Salesforce

Quickbooks

Lotus Notes

MAS200

Pilgrim

Adobe

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