Field Service Technician

TODD DOBSON

646-***-**** *******@*****.***

https://www.linkedIn.com/in/todd-e-dobson

Accomplished IT Support professional with a proven record of success delivering high quality onsite service and support to customers. Skilled at troubleshooting and resolving performance issues with multi-function devices. Excellent communication skills with the ability to interact well with non-technical individuals and explain complex concepts in a manner that is easy to understand. TECHNICAL KNOWLEDGE

EDUCATION & TRAINING

Google IT Support Specialization Program, Coursera An innovative curriculum designed to prepare individuals for a role in IT support. Coursework included: Technical Support Fundamentals; Operating Systems and You: Becoming a Power User; The Bits and Bytes of Computer Networking; System Administration and IT Infrastructure Services; IT Security Systems Engineer Program, Computer Career Center

Hands on coursework included: Introduction to Operating Systems; Graphical User Interface; Introduction to Microcomputers; Advanced Microcomputers; Windows 2000 Professional; Windows 2000 Server; Active Directory; Active Directory Design; Network Infrastructure; Migration; Exchange Server 5.5; Security+

Bachelor of Fine Arts, Computer Graphics, Pratt Institute Graduated with Honors; Won Pratt Circle Award for Academic Achievement PROFESSIONAL EXPERIENCE

TOSHIBA BUSINESS SOLUTIONS, Norcross, GA October 2010 – Present Field Service Technician

Deliver onsite customer service on multi-function devices and printers. Perform copier machine modifications and software upgrades. Work closely with customers in explaining IT needs and service requirements.

RICOH BUSINESS SOLUTIONS, Duluth, GA March 2005 – October 2010 Tech Services Specialist II

Performed preventive maintenance and diagnostic repairs on digital copiers, fax machines and printers in a connected environment. Traveled to customer sites to provide on-site service, repairs and delivered parts in a timely manner, while providing top-notch service. REFERENCES

Kathleen McQuaid-Holdridge, Kathode Ray Media, 518-***-****, ********@**********.*** Jimmy Valdes, CBS Sports, 212-***-****, *******@***.*** Jim Leykis, Correction Officer in Suffolk County, 631-***-****, *******@*****.***

Windows 7/10

Customer Service &

Support

Computer Networking

System Administration

IT Support

IT Infrastructure Services

Troubleshooting

Security

Certifications: Google IT Support, CompTIA A+

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