Engineer Desktop Support

Balamurali Perumal

Technical Support Engineer

Mobile: 979-***-****

e-mail: ***********@*****.***

LinkedIn: https://www.linkedin.com/in/balamuraliperumal Profile Summary

Proficient Tech support engineer offering more than two years of experience in CSS Corp

(HPE-Aruba networks) and two years of experience as Desktop support engineer at Transcare Technologies. Team player who is willing to go the extra mile to achieve company objectives.

Certified in ACSA (Aruba Certified Switching Associate)

Completed Professional training on Cisco CCNA Routing and Switching

I have clear understanding of Aruba and HPE L2 and L3 Switches.

Well versed with LAN implementation.

Comprehensive problem-solving abilities and willing to learn new Technology Professional Experience

Organisation: CSS Corp Pvt. Ltd.

Duration: January 2018 - Current

Project: HPE-Aruba Networks

Role: Technical Support Engineer (Switching)

Handling Enterprise customer’s calls and providing right action plan.

Configuration and troubleshooting HP/Aruba L2 and L3 switches and resolving network related issues.

Experienced in upgrading software image for wide range of HP/Aruba switches

Configuring Port and Voice based VLAN.

DHCP server configuration for the VLAN in same and different network.

Experienced in analysing error logs.

Experienced in NTP, SNTP protocol configuration.

Experienced in configuring STP, MSTP & RSTP.

Good understanding in STP and how the port role works based on the BPDU’s.

Experienced in configuring switch access modes (Telnet, SSH, Web-UI & OOBM)

Power allocation based on the Access Point model and standards (PoE and PoE+)

Experienced in configuring RBAC (Role Based Authentication) based on customer requirements.

TAG/UNTAG ports per VLAN based on the end device installation and standards.

Analysing/Discovering remote device using LLDP protocol.

Experienced in configuration static routes based on the destination and next-hop’s.

Experienced in creating domain and adding link to it for VSF (Virtual Switching Frame) topology for failover.

Experienced in configuring modular, front panel stack based on the customer requirement (Ring/Chain topology)

Experienced in configuring VRRP (Virtual Redundancy Routing Protocol) to route the traffic when the master router goes down.

Multicast Routing (IGMP) using Dense and Sparse mode.

Configuring Standard and Extended ACL’s based on ports and VLANs

Configuring PBR by creating class, policy and calling them in the VLANs.

Configuring 802.1x authentication (AAA Authentication)

QoS configuration for the VLAN’s

Basic understanding of ClearPass Policy Manager and how it works.

Experienced in handling US Enterprise customer calls and providing right action plan and follow-up’s.

Processing part replacement for the defective part and explaining warranty policy

Handling collaboration call with other HPE products like Aruba Central, Aruba Airwave and Aruba IAP.

If any bugs reported will log a case with engineering team and keep the customer posted with an update.

Replicating customer scenario in Lab and suggesting plan of action. Organisation: Transcare Technology LLC

Duration: February 2016 – January 2018

Role: Desktop Support Engineer

Configured hardware, devices and software to set up work stations.

Providing remote support for clients through Team Viewer and Remote PC.

Asset maintenance of all PCs, Laptops and IT related devices.

Monitoring and troubleshooting the tickets raised from client side on OS Ticket.

Installation and maintaining SOHO routers, APs, load balancer and VPN router.

Implementation and Maintenance of Active Directory System in Windows Server 2008 Domain Environment.

Apply patches and Upgrades in support of maintaining the Applications.

Creating user accounts, group accounts and assigning permissions.

Backup/Maintenance of MySQL database of OpenDental and XDR applications.

Weekly maintenance of Server and MySQL based applications.

Installation/Maintenance of Computer Systems, LAN networks and MFP's Scanner

Hands on experience with following networking devices: o Cisco RV042 Dual WAN VPN Router, Asus RT-AC88U, RT-AC87U, RT-AC66U, RT-AC56U Routers and TP Link, LinkSys, Tenda, D-link devices. Educational Qualification

2014 - 2015 PG Diploma in Industrial Automation

Technocrat Automation, Chennai

2010 - 2014 Bachelor of Engineering: Electronics and Instrumentation Sathyabama university, Chennai with 7.0 CGPA

2010 Higher Secondary

Bharath Higher Secondary School, Chennai with Aggregate of 60%

2008 Senior Secondary

Bharath Senior Secondary School, Chennai with Aggregate of 70% Awards & Honours

Rockstar Rookie of the year - 2018

Extra Miler of the year - 2019

Amazon gift voucher of 10K - Extended Customer Support Hobbies

Playing guitar

Travelling and Photography

Plane spotting

Personal Vitae:

Date of Birth: 20-01-1993

Languages: Tamil & English (Proficient) / Hindi & French (Beginner) Address: #53, Gokul Nagar, Perumbakkam,

Chennai - 600100

Declaration

I hereby declare that the above information is correct to the best of my knowledge and I bear the full responsibility for the correctness of the above-mentioned particulars. Date: (Balamurali Perumal)

Place: Chennai

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