Desktop Support Engineer

CAREER OBJECTIVE

Intend to build a career in challenging & dynamic environment where I can use my technical skills & knowledge in this innovative & competitive telecom field and gain expertise in diversified role of an individual as well as a team player contributing to the company as well as individual development.

PROFESSIONAL SUMMARY Experience Level: 3.3 Years

Having Three Years Of professional - Site Survey & Validation / Network Deployment (Microwave Installation, Commissioning and Integration) / O&M Activities / RF Activities.

I have successfully handles IBS projects for cellcom, Ibus,Genistech and Ubico

Handled Jio wifi projects for various colleges and buildings.

I have successfully handled the Projects in Reliance JIO 4G, IDEA, TATA, Vodafone.

Handled all projects documents submitted with Quality of Audit a short time period.

Responsible for trx addition, vswr clearance, bts hardware issue clearance.

Quality checking and Acceptance test in coordination with vendors.

Checking of the GSM and MW antennas for proper angels and it’s alignment done by AT.

Additional Sector deployment for traffic congested sites in 2300 band & 850 band.

Knowledge on both hardware and software of Huawei BTS & RTN Transmission,Ceragon & NEC Transmission equipment.

Ability to perform work independently within the given deadlines although in team.

Installation & Commissioning of Radios in Co-ordination with Vendors.

Preparation of Installation certificates & other documents related to projects.

PROFESSIONAL EXPERIENCE:

Organization : STECH Limited

Duration : January 2018- February 2020

Designation : Project Engineer/Project Coordinator

Projects : Reliance Resq,Reliance jio limited,Tata,Vodafone.Idea and Ericsson

Led internal and external installs for subcontractors.

Attended customer meetings to provide comprehensive job status.

Supported the team by providing ongoing coaching; identifying training needs, labor relations, and one on one training with equipment's.

Handled all projects submitted with Proper documents & done by quality of audit sites(AT) in short time period & Assigned the tasks of preparing reports of network problems at customer site.

Responsible for deployment of jio Wifi project through tamilnadu in various college and buildings.

Surveying the area or building where the operator or the customer requires coverage and plan a solution according to the survey for IBS sites and Wifi sites.

Assigned responsibilities of assisting field engineers in the implementation of FTTX.

Preparation of Installation certificates & other documents related to projects.

Led internal and external installs for subcontractors.

Attended customer meetings to provide comprehensive job status.

Ericsson Microwave Commissioning &Installation

Organization : Optimum InfoSystem Pvt. Ltd.

Client : Standard Chartered Bank Scope

Duration : March 30 To Jun 30 2020

Designation : Desktop Support Engineer

Ticket Tool : I Bridge (Remedy Management Service)

Operating Systems

Windows XP, Windows 7,Windows Vista, Windows 10,Outlook 2010,2016 and Office 365

PROJECTS

IBS: Chettinad Health City(Chennai), Prestige Cyber Tower(Chennai), Westin Hotel(Chennai), Marriot Hotel(Chennai), Marina Mall(Chennai), RMZ(Chennai), Residency Hotel(Chennai),SRMC (Chennai)

Wifi: Annamalai University, Deans college, Periyar Centenary polytechnic college, star and subha bharathi college, Aalim Muhammed Salegh College Of Engineering,

Responsibilities and Duties

Installing and configuring computer hardware, software, systems, networks, printers and scanners

Monitoring and maintaining computer systems and networks

Setting up accounts for new users

Repairing and replacing equipment as necessary

Outlook configuration

Active Directory (Creating Users and Deletion)

Client OS and Server OS Installation

Installing OS from SCCM (PXE Server)

Tickets Handling & End User Handling

Data Backup and Sharing Activity.

BIOS Patch And Windows Security Patch Updating Activity

Inventory and Check List Process

Antivirus Console Management Symantec Antivirus.

VPN Configuring and Troubleshooting (Cisco Mobility)

Remote Support (Any desk,Skype,Team Viewer and Remote Connection Management)

Outlook Configuring and Backup Repairing the PST and OST

VDI Implementation

Hardware Support (Replacing Spares and Trouble Shooting In Desktop & Laptop)

Installing Operating Systems

IT Asset Management.

Installing Software’s for User Needs.

Drive Encryption and Decryption By using Bitlocker.

Handling MS office product Issues.

EDUCATION CREDENTIALS

2017- BCA-(Pursuing) Annamalai University Through Correspondence (3rd Yr)

2014- DMLT (Madras Christian College-2015) with 88%

2013 -Diploma in computer hardware &Networking With 88%

2012 – 12th Std from Mambakkam Hr,Sec,School with 56%.

2010 - SSLC from Mambakkam Hr.Sec School, Chennai with 74%.

SKILLS

Management: Leadership of projects and vendors; Organization of crews and schedule; Planning audit procedures; Oversight of the project; Communication with team and management; Coordinate vendors and project statues.

Quality: Natural inquisitiveness; Persuasiveness; Change management proficiency; A service orientation; An ability to recognize and respond to diverse thinking styles, learning styles and cultural qualities.

Technical: Clear knowledge of audit procedures and guidelines; Proper use of equipment and operation; Wide-ranging knowledge of training and troubleshooting.

CERTIFICATIONS

Ceragon Certified Rollout Professional [CCRP_IN] for IP-20C

CCNA (Global Institute Of Technology)

PERSONAL DETAILS

D.O.B : 20nd May 1995

Father’s Name : Mr. Athikesavan

Nationality : Indian

Gender : Male

Marital Status : Single

Languages Known : Tamil&English

Address : No.1 Eshwaran Kovil st,Chenganmal Kelambakkam

Chennai-603103

Hobbies : Reading Bible, GYM

DECLARATION:

I hereby declare that details above furnished are true to the best of my knowledge.

Date: Regards,

Place: Chennai ( Jotham Samson A).

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