Graphic Designer Customer Service

Phone: +1-650-***-****

Email: ***************@*****.***

Behance: behance.net/zhangmengru

Portfolio: mengruzhang.com

MENGRU ZHANG

UX/UI & Product Designer

EXPERIENCE

Oct. ‘18 - May. ’20 Product Designer - Bluejay Inc. (San Jose, CA)

- Conducted user research and tests, made low-fidelity and high-fidelity wireframes and prototypes for the responsive website and mobile apps in both the iOS market and the Android market, which were successfully launched in 2019.

- Established UI design system and standardized global UI style guideline.

- Developed the company website by Bootstrap 4.0 including home page, price calculator, product details and logistic services pages, which has launched in WeChat mini program in 2019.

- Worked with the marketing team to generate promotion ideas and made 20+ advertising posters which led to a 40% increase in brand awareness on social network platforms.

- Content design for the mobile apps and website.

Sep. ‘17 – Sep. ’18 UI / UX Designer and Developer - Fitiny Inc. (San Jose, CA)

- Designed the customer service system dashboards and warehouse management dashboards.

- Re-designed the eCommerce website (fitiny.com) to increase 12% sales in the US market.

- Made motion-graphic promotional videos with Adobe AfterEffects.

- Designed 30+ posters for promotional campaigns and email newsletters.

- Designed presentation sheets for multiple projects to pitch investors.

- Developed the beta 2.0 website homepage, pricing calculators page and other web components with Angular JS1, Angular Material, Babel, HTML5 & LESS.

May. ’17 – Sep. ’17 Graphic Designer - Forerunner’s Academy (San Jose, CA)

- Designed and implemented 15+ posters for various campaigns.

- Made illustrations for different classes and projects. Jun. ’13 – Jul. ’16 Equity Trader - Orient Securities (Shanghai City, China)

- Executed trades on equities/bonds/ETFs and beaten market price in 78.172% executions.

- Interpret investment reports between English and Chinese for QFII (Qualified Foreign Institutional Investor). Jan. ’12 – May. ’13 Assistant Associate - Ogilvy (Shanghai City, China)

- Worked in eight Public Relationship projects to prepare onsite press materials for campaigns.

- Designed presentation sheets for each project under different PR campaign topics.

- Analyzed media coverage data and integrated marketing communication on social network platforms.

EDUCATION

2016 - 2018 Academy of Art University Master’s Degree in Web Design & New Media

2010 - 2012 University of Leicester (UK) Master’s Degree in Globalization Communication

2006 - 2010 Shanghai University Bachelor’s Degree in TV and Broadcast Journalism

SKILLS & SOFTWARES

• Adobe Photoshop

• Adobe Illustrator

• Adobe InDesign

• Adobe XD

• Adobe AfterEffects

• Adobe Premiere

• Sketch

• Figma

• InVision

• Zeplin

• Principle

• Marvel App

• HTML/CSS

• jQuery/JavaScript/Babel

• Bootstrap

• JSON/MySQL

• Microsoft Office

• Microsoft PowerPoint

• Agile Methodology

• Usability A/B Testing

• Info. Architecture

• Persona Building

• Journey Mapping

• Wireframing & Prototyping

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