Social Media Employee Relations
Resume:
Passant
Khater
Contact
Address:
*** *. ****** ** ****, Helmyet El
Zaitoun
Cairo, Egypt
Phone:
Email:
*******************@*****.***
*********************@*****.***
Languages
Arabic – Mother Tongue
English – Fluent
Summary
Business Development Executive with an experience in Community Management, Account Management, Sales and a demonstrated history of working in the marketing and advertising industry. Skilled in Customer Service, Recruiting, Management, Teamwork, and Employee Relations. Strong marketing professional with a Bachelor's degree focused in Art Education from Faculty of Art Education, Helwan University, Cairo. Skill Highlights
Team and Project
management
Business Development
Account Management
Negotiation Skills
Community
Management
Sales
Presentation Skills
Decesion Making
Experience
Business Development Executive – Nov 2019 to Current GetSircles Digital Agency, Cairo (Egypt)
Work closely with the Senior Business Development Manager in knowing clients’ brand inside out and understanding the brands’ challenges, objectives, the markets they operate in, competitive threats; and accordingly apply this knowledge to deliver innovative, ambitious plans and services.
Assist in identifying the business development opportunities
(current and new clients) to influence and contribute to innovative value driven solutions. Working on GetSircles Hubspot CRM and following the sales funnel.
Support in translating the agency’s strategy into innovative, executional business plans for new clients that deliver business value
Follow up on business process internally and externally.
Actively participate in activities such as regular update meetings and ongoing communication (both internally and externally).
Work closely with colleagues from different departments and clients to deliver innovative and ambitious, strategic and commercial solutions.
Build strong client relationships as a trusted advisor with senior client and industry stakeholders.
Prospecting and pitching new client through conducting called calls, meetings, presentation and social media.
Experience
Community Manager – Oct 2019 to Nov 2019
GetSircles Digital Agency, Cairo (Egypt)
Respond to online customers in a timely manner.
Escalate customer complaints to the clients.
Monitor, track and report on feedback and online reviews and provide social media listening.
Work along with the account managers and executives. Community Management Executive – Dec 2018 to June 2019 Careem, Cairo (Egypt)
Respond to online customers in a timely manner.
Escalate customer complaints to the required teams.
Provide engaging text, image and video content for all social media accounts.
Monitor, track and report on feedback and online reviews.
Coordinate with Marketing, PR and Communication teams.
Build relationships with customers.
Language Advisor – Oct 2018 to Dec 2019
Berlitz, Cairo (Egypt)
Providing individualized/customized sales presentations of high-standard professional level for customers.
Building the interest of customers in the products and services offered by the organization.
Updating the existing database with any modifications or changes and the present status of the customers or prospective customers.
Conduct consumer prospect end-user sales interviews and present the appropriate Berlitz solutions.
Provide prospective clients and contacts with program proposals and other follow up information as needed.
Responsible for company pages on social media, responding to clients and collecting relevant data for related reports. Experience
Customer Service Representative – Aug 2017 to June 2018 Raya Contact Center, Cairo (Egypt)
Managing incoming calls and customer service inquiries.
Generating sales leads that develop into new customers.
Identifying and assessing customers’ needs to achieve satisfaction.
Art Teacher Trainee – Sep 2016 to Mar 2017
El Howyati High School, Cairo (Egypt)
Art Teacher Trainee – Mar 2016 to May 2016
Shoubra Off. Language School, Cairo (Egypt)
Bachelor's Degree / Faculty of Art Education – Sep 2012 to June 2017
Helwan University, Cairo (Egypt)
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