Data Analyst Customer Service

Khalil Best

**** **** ****** ******

Philadelphia, PA 19132

267-***-****

******.*.****@*****.***

Work Experience

Delphinus Engineering October 2019 – Present

• SAL database support/data analyst

1.Create charts and graphs of relevant data

2.Use advanced formulas to manipulate data

3.Convert sensor names to 24-character strings for use on naval ships.

4.Manipulate data to transfer over to advanced Excel sheets.

USLI Jan 2018 – October 2019

•Application developer intern

1.Agile environment used to meet and delegate tasks

2.Used tutorials and all modern programming languages to create a student project

3.Created test cases for analyst to use for customers as a script

4.Image workstations and assist coworkers with hardware and software issues

5.Used debugging skills to help troubleshoot issues within visual studio for the production quality team.

6.Utilized MySQL, MVC, ASP.NET and C# to code the backend of a healthcare management system

7.Helped to migrate and upgrade Umbraco for use with the graphics team.

8.Created classes in C# using visual studio as a part of the development team

9.Worked within TFS to track and backlog tasks and test cases

Education

•DeVry University Nov. 2014 – Dec. 2019

•Bachelor’s Degree in Computer Information Systems

•Cyber security concentration

Skills

•HTML and CSS

•C#

•SQL

•Great customer service

•Great attention to detail

•Adaptable and quick learner

•Familiarity with command prompt and Linux commands

•Python

•Wireshark

•Troubleshooting

•TFS/Visual studio

•C++

•Python

•ASP.Net and MVC

•Debugging

•Knowledge of networking and security tools and practices

•TFS

•Entry level programming skills

•Entry level knowledge of network and security

•Entry level database skills (MySQL)

Certifications

•CompTIA Security + November 2019- November 2022

•In Progress certifications (AWS certified solutions architect)

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