Nurse Practitioner Manager
Resume:
Kimberly Hanning
** ****** ***** ******, **. ****6
**********@*****.***
ACCOMPLISHMENTS:
Doubled percentage of Workers Comp payor mix from 18% - 36%
Decreased overhead by over $50,000.00 in first year with continued savings yearly
Packaged benefits yearly with fixed allowances to avoid increase in overhead
Reduced Malpractice by 5% yearly
Sought outside investments. Success rate with ROI in less than one year
Less than 2% turnover of staff throughout career.
Negotiated lease improvements and leases for office space and satellite offices
Brought revenue enhancement of DME in house to increase physician income
PROFESSIONAL EXPERIENCE:
Mercy St. Louis, MO (June 2019-present)
Practice Manager
Directly responsible for the oversight of daily operations and staff supervision of a four physician and four nurse practitioner pediatric clinic
Ensured the professional and clinical operations, with moderate complexity, that all policies and procedures were followed and compliant with guidelines
Responsible for the overall management of the financial reporting in accordance with Clinic Initiatives, patient satisfaction, Co-worker satisfaction, physician satisfaction, quality, and business performance
Oversight of all schedules in the clinic using EPIC
Managed and compiled all schedules for front desk, medical assistants and RN coverage
Financial reporting of RVU’s to all physicians and mid-level providers
Worked with marketing department to increase volume for the existing as well as new providers
Oversight of VFC (Vaccines for Children) program to guarantee compliance and quality of program
Parkcrest Orthopedics St. Louis, MO (2010-May 2019)
Administrator
Developed and implemented office processes to optimize efficiency in daily operations
Supervised the complete revenue cycle: charge entry, payment posting, A/R follow up, appeals, patient collections and refunds
Managed physician marketing and advertising including social media, workers compensation events, marketing material and relationships with referring offices
Responsible for the practice and physician expenses along with accounts payable and month end reporting to accountant (Quickbooks)
Conducted monthly staff meetings and quarterly physician meetings
Payroll and staffing of office and satellite offices for 7 providers and 15 staff
Packaged all employee benefits and review yearly for cost analysis
Oversight of all employee benefits
Review and manage malpractice, general liability and workers compensation policies
St. Anthony’s Hospital St. Louis, MO (2008-2010)
Revenue Cycle Manager
Implemented and managed the transition from using outsourced billing company to creating an in-house CBO for St. Anthony’s Physician Organization
Developed work protocols for CBO staff and worked with offices to ensure both needs of the physician’s office and CBO / Finance Department were met
Met with managers regularly to develop communication between the office billing staff and that of the CBO
Frequent meetings with Finance Department to ensure call center was operating within the allowed budget
Worked directly with the eCW team to improve billing processes and training of new versions of software program
Assisted with onboarding of new offices and staff once acquired by SAPO
Ensured that appropriate policies and processes were implemented to optimize efficiency and effectiveness of the daily operations of CBO
Worked directly with contracting manager to implement onboarding of new insurance plans and credentialing
Midwest Head and Neck Surgery (A division of Sound Health Services) St. Louis, MO (2003-2008)
Practice Manager
Ran daily operations for two locations along with two satellite offices
Managed staff in all locations along with Audiologist
Oversaw complete billing process as well as developed protocols and procedures for both in office and for Sound Health’s CBO
Worked with Audiologist to develop commission structure for sales of Hearing Aid devices
Supervised the planning, building and development of new office space as well as aided in lease negotiations of acquired space
Traveled yearly to user conference for education of office software (Centricity) and brought back education of new updates in addition to assigning educational webinars to staff
Oversaw onboarding process of new physicians including credentialing and acquiring malpractice coverage
Assisted with benefits packaging for staff and open enrollment processes
Managed office expenses (accounts payable) and reported end of month to accountant (Quickbooks)
Payroll management and all hiring and training of new staff
Aided in strategic planning of bringing on additional offices to join Sound Health Services
EDUCATION:
University of Phoenix 2008-2010
Meramec Community College 1989-1993
MEMBERSHIPS:
MGMA 2003-present
AAOE 2009-present
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