QA Lead

Overview

I have over ** years of experience in the Information Technology industry, participating in all aspects of the development life cycle from concept through implementation. I have a strong background in system development, including analysis, documentation, programming, troubleshooting, testing, training, and implementation. My experience spans across a number of verticals, such as, financial, telecommunication, utilities, and shipment delivery verticals, in systems analysis and quality assurance. I possess excellent communication and interpersonal skills with the flexibility to adapt in rapidly changing environments and teams. My skills include systems specification, planning and process improvement.

Professional Training

The Chubb Institute, Diploma Major in Computer Programming.

Management and Technical Training (Software Testing, Networking, Business writing, Programming Languages, Operating Systems)

Software Skills

Agile Scrum Certification

Waterfall

Team Lead

Languages: Java, COBOL, COBOL II, CICS, VB 4.0, MVS JCL

Operating Systems: UNIX, Windows, MAC

Databases: Oracle, MySQL, PostgreSQL

PC Software: MS: Word, Excel, PowerPoint, Access, Exchange, Lotus Notes

Hardware: MacBook Pro, Dell,IBM3090, MVS/ESA, and IBM Compatible PC's

Quality Centre and Test Director (Mercury Bug Tracking tool)

Mobile testing

Tableau Beginners’ level

Jira Software for creating tickets and writing defects

Confluence for using Requirements

Practice QA DevOps Model

HP Quality Center (QC) ALM

Familiar with Soap UI

Familiar with API

Jenkins version control

GitHub version control

Salesforce Testing

Professional Experience – Summary

QA Lead & Sr. QA Engineer

Vonage Inc. NJ, NJ

May ’05 - Present

QA Analyst

Verizon, VBILL NY, NY

Jan ‘04 – April ‘05

QA TESTER

IBM Global/ AT&T (BMP), Middletown, NJ

Jan ‘03 –Aug ‘03

Quality Assurance Analyst

United Parcel Service of America, Inc., Paramus, NJ

Apr ‘02 – Dec ‘02

System Test Engineer

ChaDes, Inc., Edison, NJ

May ’01 - Mar ‘02

Software Quality Engineer

AT&T, AT&T Digital Link (ADL), Somerset, NJ

Mar ‘00 - May ‘01

Software Quality Engineer

AT&T, Consumer Services Information Technology, Short Hills, NJ

Mar ‘99 – Mar ‘00

System Test Engineer

ABN (Asian Broadcasting Network), Edison, NJ

Feb ‘98 - Mar ‘99

Professional Experience – Details

QA Lead & Senior QA Engineer

Vonage, Holmdel, NJ May 05 – Present

As a member of the team, I have demonstrated cross-functional team leadership ability with strong problem solving skills. I also have hands-on experience to drive platform testing methodologies that include, participation in SW and HW design for testability, system testing, stress, test tool development and test plans.

Demonstrated cross-functional team leadership ability with strong problem solving skills.

Excellent communication, organizational, interpersonal and problem solving skills and leadership

Abilities

Experience in managing multiple concurrent issues, ambiguities and contradictions that typically occurs during product development and deployment.

Experience with task estimation, scheduling, task allocation and tracking for multiple projects simultaneously.

Reviews and recommends internal team resources and task allocations, and provide work estimates and status to project – program managers to ensure timely completion of deliverables.

Some Project management background

Leads QA Production Team of four.

Leads Agile Testing

Leads Production Defects

Mobile Testing using Apple and Android devices.

Responsible for the solution design and documentation of new customer facing services, products and platforms provided via internal development or external vendors.

Provides input to product and technical requirements, and ensure that new requirements can be adequately realized, developed, tested and supported.

Responsible for ensuring a comprehensive level of QA and UAT testing for both development and production, further ensuring high quality services, solutions and products to be released to our customers.

Responsible for defining test strategies and plans, comprehensive test cases to cover product requirements, and managing test environments necessary for evaluation and certification testing.

Provides feedback and reports relating to test results and defects, and work with vendor and engineering teams for defect management and root cause resolution.

Responsible for developing a support process for services, products and technologies released to production, including escalation guides, troubleshooting and root cause analysis of field issues escalated by support teams to ensure a high quality customer experience and to use lessons learned to enhance future products.

Responsible for working with technology engineering and IT teams to define and determine viability of emerging VoIP technology, products and services.

Experience in VoIP and SIP real-time telecommunications applications service platforms.

Experience in web systems, particularly customer acquisition, online support platforms.

Knowledge of SMS, Voice-to-text, IVR, SQL, database systems.

Experience in QA and UAT testing techniques and methods, ability to develop test strategies.

Experience with MS Word, Power Point, Excel,

Familiar with the documentation of BRD, SRD, FRD, and other technical documentation used to define services and development.

This consists of the creation of Test Requirements, Test Plans, and Test Reports for completeness and providing inputs for Modifications for issues arising from the Testing and Systems Integration processes.

Responsible for testing of new technologies

Ethereal Trace

System Level Device Certification Testing.

Syslogs viewing

SIP messages

Firmware Regression Testing.

Researching and recommending test systems

Generating of production test templates using Quality Centre (Mercury Product)

Generating reports using Quality Centre.

Test plan creation.

Test scenario identification and creation.

Test plan execution.

Release Acceptance Testing (RAT).

Functional Acceptance Simple Testing (FAST).

System-Level Testing.

Regression Testing.

Have experience in several of the following technologies; system verification, VoIP, Voice Telephony, Routing, Internet Protocols

Good communication, organizational, and interpersonal skills.

Excellent interpersonal and problem solving skills.

QA Analyst

Verizon NY, NY Jan 04- Apr 05

The ITO Integrated Test Organization operates with a sense of urgency to ensure customer satisfaction through requirements-based testing and the certification of its products prior to production implementation. Our testing excellence enables our customers to achieve their business goals of quality, customer loyalty and increased market share and encourages the creation of innovative ways of doing business. My duty is to test the billing side of the application.

Getting requirements from Systems’ Analyst

Understand the systems’ Requirements

Writing Test Cases

Executing test cases

Performing Integration test

Creating Issue list

Creating files using JCL

Logging in defects in Lotus Notes application

Attending meetings and conference calls

Create PDF Bills using online tools

Validating NY PDF Bills

Create status Report using online tool

Environment: Mainframe, JCL, Lotus Notes, Sametime and Windows NT.

QA Tester

IBM Global/AT&T, Business Maintenance Platform (BMP), Middletown, NJ Jan ‘03 – Aug’03

Project: Providing support for Business Maintenance Platform (BMP). Provisioning and Maintenance processes associated with switched private line, nodal, dedicated. Also, supporting data quality control with an automated loop-back. My role is to help developers in integration testing and system testing.

Role responsibilities included:

Integration Testing

IVR Testing, MLT Testing, LEC testing.

PVCS bug tracker

Production Support

Quality assurance

Preparation and execution of test cases.

Preparation and execution of test plans.

Performing Integration and Regression Tests.

Web testing on various browsers.

Logging Modification Requests through Sablime™.

Environment: UNIX Sun Solaris, Java, C++, CORBA, Tuxedo, Orbix, Oracle 8.0, Sablime v5.0 and Windows NT.

Quality Assurance Analyst (Business Analyst)

United Parcel Service of America, Inc., Paramus, NJ Apr ’02 – Dec ‘02

Project: Quality Assurance and analysis of a GUI based application, UPS OnLineTM WorldShip™. The software automates worldwide shipping and tracking activities. UPS OnLineTM WorldShip™ allows clients to prepare shipments, print labels, and send package detail electronically to UPS from their computers. My duty is to test the application according to the business requirement, external document and test cases.

Role responsibilities included:

Developing of Test Cases.

Identifying test data according to design document.

Client Server testing on variety of operating systems and platforms, such as, 95, 98, NT, ME, XP and UNIX.

Testing in different languages, South Korean, Thai, French, German and English.

Logging defects in PVCS bug tracker.

Performing regression test, Integration Test, Product Test, Beta Test and System Test.

Facilitating meetings for business side of the application.

Environment: Visual C++, Java, Visual Basic Oracle 8.0, and Windows NT, Windows 2000,Windows 95,98, ME, XP, Unix

System Test Engineer

ChaDes Inc. Edison, NJ May ’01 - Mar ‘02

As a System Test Engineer, my role was to elicit the product requirements from the client's business specialist. The engagement then involved developing the test cases and testing the system.

Role responsibilities included:

Gathering business and technical requirements.

Developing and Executing test plans.

Developing and Executing test strategies.

Assisting the development group with analysis and bug-fixing efforts

Performing regression tests on applications.

Environment: UNIX Sun Solaris, Java, C++, CORBA, Tuxedo, Oracle 8.0, and Windows NT, Windows 2000

Software Quality Engineer

AT&T, AT&T Digital Link (ADL), Somerset, NJ Mar ‘00 - May ‘01

Project: Provided support for Business Local Integrated System™ (BLISS). Acted as a single entry point for creating, modifying, tracking and completing service requests for AT&T DIGITAL LINK local accounts. My role was to make sure the product was tested at its pre-eminent level.

Role responsibilities included:

Supporting End to End test team with various defect tracking.

Production Support

Quality assurance

Preparation and execution of test cases.

Preparation and execution of test plans.

Performing Integration and Regression Tests.

Web testing on various browsers.

Logging Modification Requests through Sablime™.

LEC (Local Exchange Company) web testing.

Facilitating meetings.

Environment: UNIX Sun Solaris, Java, C++, CORBA, Tuxedo, Orbix, Oracle 8.0, Sablime v5.0 and Windows NT.

Software Quality Engineer

AT&T, Consumer Services Information Technology, Short Hills, NJ Mar ‘99 - Mar ‘00

Provided support for Service Activation Interconnection Application, which was responsible for passing customer orders from the AT&T OSS's to the provider for provisioning and account maintenance. My role was to verify the quality of software and to ensure it complies with the defined requirements.

Role responsibilities included:

Creating and executing Test Scenarios, Test Conditions and Procedural Scripts for End-to-End Product regression and Pair testing.

Supporting User Acceptance Testing and Regional Acceptance Testing.

Ensuring Y2K compliance.

Quality assurance.

Facilitating User Training Sessions.

Facilitating Meetings.

Environment: UNIX Sun Solaris, Java, C++, CORBA, Tuxedo, Orbix, Oracle 8.0, Sablime v5.0 and Windows NT.

QA Analyst

ABN (Asian Broadcasting Network), Edison, NJ Feb ‘98 - Mar ‘99

Provided testing support for internal information Repository Application.

Role responsibilities included:

Creating Test plans, procedures, cases and scripts.

Logging of modification requests.

Executing test cases.

Environment: UNIX, QA ROBOT, ORACLE, Visual Basic, and Windows 95

References:

Available on Request.

US CITIZEN

Contact Information:

Address: 6 Southfield Rd, Edison NJ 08820

Cell: 732-***-****

Email: ********@*****.***

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