Manager Sales
Resume:
E M I N E B U R C A K B O L O H A N
919-***-**** • *******@***.*** • https:/ /www.l inkedin.com/in/EmBurcakBolohan Professional
Summary
Business Experience: Results-oriented, customer-focused professional with proven track record leading people and driving project teams. Develop and implement strategic technical solutions in support of business vision and corporate value creation. Career spans a wide variety of disciplines including sales, business development, sales pipeline management, strategic planning, operations support, contract creation and negotiations, mergers and acquisitions, network cost optimization, project management, Six Sigma, staffing, service center integration, Alliance management, collaboration, and engineering/architecture. Technical Experience: Possess in-depth understanding of emerging technologies and their commercial applications including information systems, telecommunications, SDWAN, SDDC, Cloud, 5G, Orchestration and Automation, SaaS, PaaS, Security, TEM and UCaaS services. Global Experience: Extensive background with both US and international businesses, leveraging experience with DuPont and IBM in over 170 countries and 200 global locations. Spent 5 years in Germany hiring and managing engineering and support staff as well as building out European IT functions and governance processes throughout the region. Led long-term projects in Hong Kong, Singapore, India, Philippines, China, Argentina, Brazil, and Mexico. Jan 2017 – Present
Raleigh, NC
IBM, Network Services Governance, Sales Enablement, and Alliance Executive
Drive Sr Exec-level Governance for Sales, Delivery, Offerings, and GTM Strategy with Alliance partners
Enabled over $500M in sales ($250M YTD as of June 2020)
Manage the Network Infrastructure Cost Optimization (NICO) team of over 50 auditors, consultants, project managers, contractors, and software engineers
Designed Network Solutions, developed and priced proposals, managed renewals for at-risk customers, and led initial delivery engagements for IBM accounts in multiple industries including hospitals, financial institutions, transportation companies, and advertising agencies
Developed sales materials and financial reports and presented to C-level executives at IBM customers
Created education material and ran training sessions for the consultants and sellers in the infrastructure and network services business lines
Sept 2015 – Jan 2017
Washington, DC
TechCaliber Consulting, Senior Consultant
Consultant responsible for client projects including Network Optimization, technology strategy development, RFP support, and extensive Excel modeling delivering over $10M in savings to my clients per year
Sept 2007 – July 2015
Wilmington, DE
DuPont de Nemours, Global Enterprise Communications Center of Excellence Director
Managed strategic planning, cost centers, contracts, and staff working on Voice, Data, and Unified Communications service development globally
Implemented 280+ Tandberg/Cisco video network endpoints across the globe
Negotiated and implemented a $60M, six-year contract for “hosted in the cloud” IP Telephony service on which we built and expanded our IP Contact Centers, UC platform, and ongoing WAN services
Completed the first three HR Shared Services Contact Centers in Manila, Homero, and Hyderabad as part of a $40M, 3-year project to in-source transactional processes in Shared Service Centers
Architected automated service center that leveraged the latest tech in international toll-free services, Avaya technology, and CTI with SalesForce.com for case and document management support 2004 – 2007
Raleigh, NC
INVISTA, Global Telecommunications Director
Managed a $20M budget covering all Networks, the Global Data Center, the Global Telecommunications HUB, and all Network Engineers and Telecommunications Field Service Technicians across regions
Managed team supporting infrastructure including desktops and mid-range computers/servers, routers, firewalls, and PBXs
Negotiated and Managed all Networking contracts including carrier, hardware, security, and maintenance
Managed network information security and provided strategic network planning for sites worldwide
Drove a $5M cost savings project in the US and Canada in-sourcing network engineering and support – largest ongoing savings in any organization in INVISTA Work Experience
2003 – 2004
Wilmington, DE
DuPont Textile Interiors, Global Voice Networks Architect, Telecommunications Program Manager
Drove global projects to separate out the DuPont Textiles voice and data environments in preparation for sale of Textiles division
Managed multi-million dollar separation project worldwide
Developed innovative cost-cutting solutions while limiting customer impact at over 250 sites with 20,000 employees worldwide
2000 – 2003
Wilmington, DE
DuPont de Nemours, Global Telecommunications Service Delivery and Capability Improvement Manager
Became first IT Six Sigma Certified Green Belt and produced savings of $5M per year
Negotiated and managed contracts, network architecture, and design / planning for IT business projects 1997 – 2000
Raleigh, NC
Computer Sciences Corporation, Telecommunications Southeast Region Manager
Managed engineers and support teams across the Southeast and Gulf Coast region 1994 – 1997
Charlotte, NC
E.I. DuPont de Nemours, Telecommunications Southeast Region Manager
Managed communications and network teams for regional sites across Southeast including budget, procurement, technology, and resource-planning
1989 – 1994
Frankfurt, Germany
DuPont de Nemours, GmbH Deutschland, Network Engineering and Network Support Manager
Worked extensively throughout Europe consulting to European sites
Completed role as Program Manager from both technical and business perspectives
Served as international manager for connectivity projects in Singapore, Japan, Korea, and Europe 1987 – 1989
Wilmington, DE
E.I. DuPont de Nemours, Voice Engineering and ACD Specialist Education and
Certifications
University of Pennsylvania, Philadelphia, Pennsylvania Bachelor of Science in Chemical Engineering with courses in Business at the Wharton School Six Sigma Green Belt
ITIL Foundations Certified
Enterprise Design Thinking Co-Creator and Practitioner (Acclaim Certified) Languages
Fluent in English and Turkish
Some French, German, and Romanian
Additional Work Experience
Personal
interests
Enjoy globe-trotting, learning about different cultures, cooking experiments with international cuisines, snorkeling, and studying advances in medical treatments and therapies. C
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E M I N E B U R C A K B O L O H A N
919-***-**** • *******@***.*** • https:/ /www.l inkedin.com/in/EmBurcakBolohan
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