Engineer Customer
Resume:
GUNASEKARAN UMAPATHY
***********.*@*****.***
An accomplished Lead QA Engineer, who developed problem-solving skills and approaches over the period of time which can bring positive change in the product quality, value and system
Executive Summary
●Over 13+ years of IT industry experience which includes 12+ years of software testing experience
●Excellent organizational skills and detail-oriented approach to problem solving
●Demonstrated proficiency in multitasking and prioritization
●Highly motivated, dependable and conscientious; accurate at detail work & exceptionally well organized
●Highly effective in analyzing workflow to meet deadlines of critical & high-risk projects by prioritizing workload
●Experienced in handling internal & external Quality audits which includes regulatory bodies
●Strong team building and leadership skills with proven ability to manage small/large groups n onshore or off-shore and managing third party vendors
●Extensive knowledge in performing RCA, hazard/risk analysis, defect pattern analysis, driving CAPA activities for minimizing escapes
●Skilled in designing, data flow review, requirements analysis, requirements review, architecture flow design review, validation procedure review, unit testing, system testing, batch execution & Tool validation
●Effective management skills in sprint planning, budgeting & vendor handling
●Design, develop and execute drive to zero plan to achieve deadlines for 510k submission in both formal and informal phase
●Exposure to hiring strategies, training, organizing technical events, team building activities, bug bash & backlog ramp down activities
Academic
●Bachelor’s in computer science from University of Madras, India (2007)
●Certified on Agile Test Development (In-House)
●CCNA certified professional (CISCO)
●Diploma in advanced C, C++ & Unix
●Pursuing Data science and AWS Cloud Architect Associate certification
Technical Skill Set
Operating System : Windows Server, Automotive QNX, Linux, Automotive Android, WinCE, Linux & Ubuntu
Scripting Languages: Python, Ruby & Java Swing
Technologies : GSM, CDMA, LTEVB, HTML, DHTML & XML
API & Database : Soap API, Rest API, SQL & Mongo DB
Automation Tools : Watir Webdriver, Worksoft Certify, Selenium, Postman, Wizdler, Stash, Elastic Search, OWASP, IBM Doors,
AutoIt, Bender, Jenkins, QC, Git, Jmeter, sikuli, Diagnostic Engineering Tool (DET) & Test-drive
Management Tools: Perforce, Code Collaborator, Jira, Confluence, SVN, Bugzilla, Jenkins & Magic draw
Roles & Responsibilities
Lead Software Quality Assurance Engineer, FORD Motor Company of Canada, Limited (from March 2019 till April 2020)
●Analyze system & use case requirements, creating test plan, test case development, Traceability matrix and Test matrix.
●Lead a team of engineers validating/qualifying software for SYNC Auto infotainment system offshore (vendor team), on shore full time engineers, contractors and interns
●Auto Infotainment system validation modules in vehicle and bench setup, to verify the connectivity features, voice services and projection services both wired and wireless
●Execution and maintenance of tools and methods for testing voice services in the Next Gen (Autonomous Vehicles), ADOS vehicles and fully electric vehicles
●Perform Sanity testing and Smoke testing on master build candidate for SYNC module on different projects based on priority and ensure merge not affecting the functional or nonfunctional quality of system.
●Involved in Black box testing using both manual & automation techniques (squish framework been utilized for voice service automation)
●Single point of contact for Voice services pre-submit lab execution which play crucial role in co-ordinate build releases to ensure structured QA sign off
●Build test bed/environment from scratch based on project need for automation testing on modules using Controller Area Network (CAN) based tools base out of CAN simulator
●Develop test scripts to test internal specifications for both unit level, system level infotainment features & database testing for customer connectivity setting (CCS), Connected car features, Cloud access and communication with vehicle connectivity units like ECG and TCU
●OTA (Over through air) build updates positive and negative scenario test design to evaluate OTA build updates and patches for the approved and un approved vehicle lineup models
●Reproduce defects, verify fixed/resolved issues, identify test scenarios, edge cases and use cases based on requirements for future projects and scale up current framework in place
●Single point of contact and delivery lead for Third party applications integration testing and documentation for applications like Nuance cloud and embedded voice applications, Alexa, Voice services for TLENAV Maps and Garmin Maps
●Triage Defects based on the priority & severity to the scrum master based on the component/feature delivery and impact
● Keeping track of backlogged defects, deferred functionality and create user stories for future update versions
●Create QA dashboard in Jira with sophisticated charts and table providing clear information like defect flow, new/pending/closed Jira tasks, Issues burndown chart etc. in line with development activities for the top management understanding/view on day today QA status
●Create test reports of errors with supporting traces, log files and adequate description for both manual and automation testing and publish to teams appropriately on daily/ Weekly/Sprint basis
Senior Software Quality Assurance Analyst, LOGISENSE corporation Canada Inc. (From Nov 2017 Till March 2019)
●Functional testing, API testing, Security testing & Performance testing based on requirements and use case
●Performing Black, White box testing methodologies and database testing
●Interfacing with the development teams, project managers to understand the functionality and define the end to end testing
●Accountable for customer Solution testing, Integration testing, upgrade and migration to a new platform
●Testing cloud solution in AWS and Hyper-V cloud platform and also maintaining customer approved Sandbox environment on cloud for the clients and QA Team
●Root cause analysis on escapes and mitigate the risk of other potential customer impact analysis in order to create a plan for patch update release
●Participate in test design, code review, project planning, estimation, risk assessment, budgeting, requirements review, design review, triage meetings to restrict inflow/outflow of Jira tasks
●Logging, analyzing, and reporting test results status to stakeholders on a regular basis
●Run daily standup to understand the team work status, blockers and perform escalation appropriately
●Review release notes for the product quality based on regression, test matrix & traceability on every release
●Single point of contact and delivery for third party applications integration testing and documentation for applications like SALESFORCE, ZORA, VERTEX, SURE TAX and few other tax calculation apps
●Subject matter expert and technical test lead for incorporating testing methodology for anonymizing customer data as per General Data Protection Regulation and European Data Protection Supervisor (EDPS) for European union and North America customers
●Performed manual and automation testing using RESTfull and SOAP API testing using Postman, react and Wizdler
●Performed quarterly goal review meetings, career growth plan and performance meetings to assist leadership team and keep peers aligned with the goal
Senior Software Quality Assurance Analyst, GENESYS Laboratories Canada Inc. (From Nov 2015 Till Sep 2017)
●Functional testing of Cloud applications based on requirements & Use Case scenarios through automation & manual.
●Interfacing with the development teams and project managers to understand the functionality and define process and standard operating procedures associated with QA requirements to coordinate team onsite and offshore
●Conducting software verification & validation testing (Acceptance, Integration, system, regression, load & performance) using various testing techniques and methodologies
●Accountable for Solution testing & Integration testing for legacy product upgrade and migration to a new platform
●Participate in test design, code review, project planning & estimation, risk assessment and internal audits
●Logging, analyzing, and reporting test results status to stakeholders on a regular basis
●REST and SOAP API test automation and manual using postman
●Testing Middleware application integrated with contact center solution API's for custom solution provided as part of specific customer requirements/architecture design
●Testing Analytics app with big data testing using advanced technologies like elastic search and Lucene data indexing for call related data to find the trends and app utilization based on mile stone, KPI and consumer call transcripts in the contact center solution system
●Enhanced testing in IVR, Voice Services, Call routing, Cloud solutions, Email & Chat platform solutions
Senior Verification Engineer, Hospira HealthCare India Pvt., Ltd. (From Aug 2012 Till Aug 2015)
●Involved in end to end testing like smoke, ad-hoc, regression, integration, sanity, build acceptance, performance, stress and volume testing.
●Played the crucial role as an SME for a web application, client application and mobile/device application during Quality Audit.
●Guiding and mentoring the QA team members adhering to the standard procedure and process during all QA activities.
●Participate in design, code review, project planning, project estimation, risk assessment & audits
●Collaborating with development groups on technology changes to enhance automation tool performance and robustness.
●Update on team achievements, project completion data and production summary to site leaders and stakeholders
●Participated in hiring events at the college campus, walk-in and telephonic interviews
Device QA Engineer, Amazon.com Development Center India Pvt., Ltd (From Sep 2008 Till Nov 2011)
●Involved in end to end testing like Integration, functional, load & performance testing using automated and manual environment.
●Accountable for test execution, reporting, tracking defects, generating test reports & running ambiguity analysis on reports
●Researching and reporting software bugs to the development team for both web and device application projects.
●Analyzing the current standpoint, proactively reporting roadblocks & status to stakeholders on regular basis.
●Working with teams across the globe through regular remote meetings & calls.
Senior Technical Support Executive, SITEL India Pvt., Ltd (From July 2007 - May 2008)
●Troubleshoot customer’s computers through remote and in the call for DELL and BELL computer Products
● Configuring the settings of patches for enhanced efficiency
●Troubleshoot Software, Hardware, Networks & Operating system issues
●Sales in call after resolving customer called issues
Technical Support Executive, Sutherland India Pvt., Ltd (From May 2006 - May 2008)
●Troubleshoot customer’s computers through remote and in the call for NORTON Products by Symantec Corporation
●Configuring the settings of patches for enhanced efficiency
●Troubleshoot Software, Hardware, Networks & Operating system issues
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