Carmen Vela

*** * ******** ** *** *** Alhambra, CA 91801 626-***-**** adeex4@r.postjobfree.com

SUMMARY

Dependable and reliable candidate with strong communication skills and experience in billing, billing research, and collections activities. Detail oriented with the ability to quickly adapt to changes in priorities while maintaining personal and team deadlines. Possesses strong written and verbal abilities.

SKILLS & ABILITIES

Microsoft Word, Excel, PPT, Outlook

Electronic Health Billing Systems

Customer Service

Data Entry

Typing 30 WPM

Call Center Helpdesk

Records Management

EXPERIENCE

Break in employment due to Certification Program

Autism Learning Partners - Pasadena, CA Aug 2018 to Mar 2019

Collector / Biller

Processed 50 claims daily, reviewed denials, and processed 20 appeal letters daily

Achieved set goals for the month, and assisted my co-workers with their work when needed

Verified patients’ insurance, and performed a high volume of outgoing calls to insurances for collections

Received volume of phone calls from patients and answered questions about their insurance

City of Hope – Irwindale, CA Mar 2017 to Oct 2017

Biller

Processed 80 claims daily, handled incoming mail, and provided excellent customer service

Utilized excel for various projects and processed 30 appeal letters daily

Actively engaged in helping others departments with tasks to achieved the goals

Break in employment due to providing family care

Community Hospital (Avanti Hospitals) – Santa Fe Springs, CA Mar 2006 – July 2014

Requested referrals and verified patient insurance

Exceeded daily quota (60) by billing out 80 accounts per day

Handled primarily on Managed Care/Med-Cal accounts

Processed commercial and Medi-Care Part B billing claims

Temporary Positions - Biller

Huntington Memorial Hospital Mar 2015 to June 2015

Hollywood Presbyterian Hospital Jan 2017 to Feb 2017

Green Pine Home Health Feb 2017 to Apr 2017

Temporary Positions - Customer Service

Epic Hearing Healthcare Nov 2015 to Dec 2015

Synermed Oct 2016 to Dec 2016

EDUCATION

Health Information Tech: Terminology - Certificate of Completion Aug 2019 to June 2020

Computer Operations Foundations - Certificate of Completion

Medical Office Administration – Certificate of Completion

Insurance Billing-Certificate of Completion

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