Social Media Customer Service
Resume:
Aaron Kaplan
Columbia MD, 21044
*****.*.********@*****.***
Education
Towson University, Towson Maryland
Bachelor’s Degree, May 2020
Communication Studies Major
Relevant Coursework:
- Persuasion - Public Speaking - Organizational Communication
- Communication Training and Development - Non-verbal Communication - Intercultural Communication
- Advocacy and Argument - Sexual Communicaiton - Interpersonal Communication
- Queer and LGBT Communication Theory - Sexuality in a Diverse Society - Communication and Pop Culture Study Abroad, Corporate Communication in the UK
January 2020
- Engaged with industry leaders and professors of communication studies, public relations, marketing, advertising, journalism, etc.
- Completed an in-depth analysis of corporate communication strategies used in developing internal and external communication plans.
Work Experience
Bond Street Social, Baltimore, Maryland
Waiter/Bartender, June 2019 - Present
- Communicate effectively and clearly, both with customers and with colleagues
- Maintain a positive attitude, even in times of high stress
- Uphold high standards of customer service during high-volume, fast-paced operations Towson University Department of Communication Studies, Towson, Maryland Public Communication Center, May 2019 - Present
- Mentor students regularly on the topics of research, topic selection, types of speeches, organization, outlining, and internal citations
- Collaborate with fellow mentors to research and prepare workshops for groups of 60+ students
- Prepare for and attend class visits to promote the PCC
- Served as a Teacher’s Assistant (TA) for 200 level Introduction to Communication Theory course Young Cult Collective
Promoter, September 2018 - February 2020
- Promote events on social media and by word of mouth
- Curate effective social media posts advertising events
- Engage with attendees and music artists to ensure a positive and successful event The Country Club of Maryland, Towson, Maryland
Waiter/Bartender, May 2018 - August 2019
- Learn and memorize recipes for specialty cocktails
- Maintain a clean and tidy bar
- Positively engage with guests and customers
College Works Painting
Intern, December 2017 - March 2018
- Conducted follow-up telephone calls per customer requests
- Traveled throughout assigned territory to call on regular and prospective customers to solicit orders
- Conduct sales presentations in noisy or busy environments, or in personal settings Additional Skills
- Ability to work under pressure - Proficient in Microsoft Office
- Excellent communication and networking skills - Adaptability in new work environments
- Proficient with many platforms of social media - Adept at balancing multiple projects
- Exceptional organizational skills including long-term planning - Natural leadership abilities
Contact this candidate