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Social Media Customer Service

Location:
Columbia, MD
Salary:
$45,000
Posted:
July 07, 2020

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Resume:

Aaron Kaplan

***** ********* *******,

Columbia MD, 21044

443-***-****

adeevy@r.postjobfree.com

Education

Towson University, Towson Maryland

Bachelor’s Degree, May 2020

Communication Studies Major

Relevant Coursework:

- Persuasion - Public Speaking - Organizational Communication

- Communication Training and Development - Non-verbal Communication - Intercultural Communication

- Advocacy and Argument - Sexual Communicaiton - Interpersonal Communication

- Queer and LGBT Communication Theory - Sexuality in a Diverse Society - Communication and Pop Culture Study Abroad, Corporate Communication in the UK

January 2020

- Engaged with industry leaders and professors of communication studies, public relations, marketing, advertising, journalism, etc.

- Completed an in-depth analysis of corporate communication strategies used in developing internal and external communication plans.

Work Experience

Bond Street Social, Baltimore, Maryland

Waiter/Bartender, June 2019 - Present

- Communicate effectively and clearly, both with customers and with colleagues

- Maintain a positive attitude, even in times of high stress

- Uphold high standards of customer service during high-volume, fast-paced operations Towson University Department of Communication Studies, Towson, Maryland Public Communication Center, May 2019 - Present

- Mentor students regularly on the topics of research, topic selection, types of speeches, organization, outlining, and internal citations

- Collaborate with fellow mentors to research and prepare workshops for groups of 60+ students

- Prepare for and attend class visits to promote the PCC

- Served as a Teacher’s Assistant (TA) for 200 level Introduction to Communication Theory course Young Cult Collective

Promoter, September 2018 - February 2020

- Promote events on social media and by word of mouth

- Curate effective social media posts advertising events

- Engage with attendees and music artists to ensure a positive and successful event The Country Club of Maryland, Towson, Maryland

Waiter/Bartender, May 2018 - August 2019

- Learn and memorize recipes for specialty cocktails

- Maintain a clean and tidy bar

- Positively engage with guests and customers

College Works Painting

Intern, December 2017 - March 2018

- Conducted follow-up telephone calls per customer requests

- Traveled throughout assigned territory to call on regular and prospective customers to solicit orders

- Conduct sales presentations in noisy or busy environments, or in personal settings Additional Skills

- Ability to work under pressure - Proficient in Microsoft Office

- Excellent communication and networking skills - Adaptability in new work environments

- Proficient with many platforms of social media - Adept at balancing multiple projects

- Exceptional organizational skills including long-term planning - Natural leadership abilities



Contact this candidate