Desktop Support Cisco

JABEZ GORUMUTCHU

●Address : Wheaton, Illinois ●Phone : 412-***-**** ●Email : *****.*******@*****.***

CERTIFICATIONS / LICENCES:

Cisco Certified Network Associate (Routing & Switching) / #CSCO13274106

January 2018 to January 2021

EDUCATION:

●Master of Science: Computer Information Systems, 2017

California University of Management & Sciences, VA (3.5/4.0 GPA)

AVAILABILITY: In 2 weeks

CAREER OBJECTIVE:

Cisco Certified Network Associate (CCNA) with 3+ years of experience. Dynamic, result-driven IT Engineer with versatile experience in network Installation, implementation, security and administration of the Enterprise and ISP Network Environment.

SUMMARY & SKILLS:

●Expertise in configuring and defining parameters for installation or testing of local area network (LAN), wide area network (WAN), routers, switches, controllers, or related networking equipment with excellent knowledge in LAN, WAN, TCP/IP protocols.

●Active Directory and Windows Support

●Extensive hands-on experience with complex routed LAN and WAN networks, routers, switches, Firewalls, VOIP, servers and load balancers.

●Comfortable with Mac/OSX systems

●Access methods; cable modems, DSL, satellite, and wireless

●Device and vendor set-up/installation

●Knowledge VoIP protocols (SIP, RTP, TFTP and related). Working knowledge of converged networks (voice, data, and video) along with their technologies and their implementations

●Experience in network troubleshooting tools: ping, traceroute, telnet, ssh, dig, SNMP, Wireshark

●Experience with Cisco, Fortinet, and Sonicwa

●Communications ncluding: TCP/UDP/IP, routing, tunneling, PPP, G711, G723, G729, PCM, and mobile IP.

●Strong knowledge of routing protocols like EIGRP, OSPF, RIP, RFP and BGP and Configuration of Virtual Local Area Networks (VLANS) using Cisco routers and multi-layer Switches and supporting STP, RSTP, PVST, RPVST along with trouble shooting of inter-VLAN routing and VLAN Trunking using 802.1Q.

●Strong knowledge of Layer2 network protocols like STP, VLANs, Ethernet, LACP

●Proficiently implemented traffic filters using Standard and Extended access-lists, Distribute-Lists, Route Maps and route manipulation using Offset-list.

●Experience with VOIP and QOS implements and support.

●Microsoft O365 and Microsoft Teams

●Experience in cabling and troubleshooting with Cat5/6, coaxial cables.

●Efficient at use of Microsoft VISIO/Office as technical documentation and presentation tools.

●Self-motivated team player with outstanding analytical skills

●Strong communicator

●Focus on accurate decision making under pressure and successfully executes multiple tasks simultaneously.

●Excellent interpersonal, written, verbal and communication skills; high performance to achieve goals within deadline and company.

PROFESSIONAL WORK EXPERIENCE:

Network Support Specialist

Vinakom Communications, Schaumburg, IL Sept 2018 – Present

Job Responsibilities:

●Strong adherence to LAN/WAN procedures and standards and ensure their conformance with information systems

●Desktop support and client support (on-site and off-site)) includes Microsoft Office and Outlook support/troubleshooting

●Working in a Service Provider Network, Working with Copper and Fiber Circuits for Internet and Mpls Handoff.

●Configure & test various Network hardware such as Cisco routers and switches.

●Oversee installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices

●Respond to customer inquiries, performing in NOC/SOC type of environment, including, but not limited to, scheduling of work, troubleshooting options and techniques, performance failure or service incidents related to Provider/Carrier, network (LAN/WAN)

●Implementation of engineering guidelines in security, performance, reliability, security, scalability, and firewall policy, via completion of installation, testing, and acceptance of network hardware on a solo basis, with minimal supervision.

●Primary end user support contact; responsible for responding to and resolving IT issues quickly

●Consistent work on IT projects

●Project and time management

●NS, GPO, DHCP, AD strong experience

●Assist customers in troubleshooting Internet Issues and Routing, Switching Issues.

●Working with FortiGate Firewall, Configure and Setting IPSEC VPN and Cisco firewalls.

●Configuring and Troubleshooting SIP, PRI using Voice gateways (28xx, 29XX, 39xx) and provide the PRI and SIP handoff to customers and configuring Yealink VoIP phones according to customer Requirement.

●Responsible for building a new LAN using Cisco routers and layer2 and layer 3 catalysts 2960, 3560 switches for various Business Environment and created VLAN’s, Port Security, on the switches.

●Monitoring client network systems using Solarwinds and providing real-time services on all network-related issues.

●Building strong technical relationships

●Purchase recommendations for ongoing technical support requirements and implementation complexity.

●Working with various vendors such as CenturyLink, ATT, Frontier, etc. to troubleshoot with the T1, DSL, and Fiber circuit related services.

Network Associate

Cerebral IT, LLC. Irving, Texas June 2017 – Aug 2018

●Worked as Contractor for Cerebral IT. LLC at different locations.

●Worked on EIGRP routing protocol and troubleshooting issues.

●Troubleshooting Layer 2 issues like Trunking, Port-channel and STP. Investigating the Node down Issues.

●Worked on Installing Cisco IP phones and Access points using PoE features to the layer 3 switches.

●Involved in troubleshooting of DHCP and IP conflict problems.

●Configure and administer Cisco Access Points for Company Wireless

●NS, GPO, DHCP, AD implementation

●Deployed layer 2 technologies VLAN’s, STP, HSRP and Configured Storm Control on the Switch ports to limit BUM Traffic.

●Worked as Operational Support and Migration of Network and VPN tunnels.

●Responsible for day to day management of Cisco devices, Traffic Management and Monitoring.

●Maintenance of existing and implementation of network cabling for the Local Area Network including Copper (Cat5e), Wireless and Fiber Optic media types.

●Provide technical assistance, advice to customers, internal users and available for support on 24/7.

Information Technology Support Specialist

BlueBird Solutions, Hyderabad, India May 2014 – Jan 2015

●Designed, installed, and maintained various LAN/WAN technologies and applications connecting remote sites to corporate headquarters.

●Configured, implemented, and troubleshooted Cisco routers and switches with various account settings, permissions, and parameters.

●Assisted with troubleshooting all network issues with routers and switches when necessary and consulted with on call tech as needed for client.

●Experienced in monitoring client systems and networks using Labtech and Auvik System

●Experienced in cabling and troubleshooting with Cat5/6, coaxial cables.

●Excellent in handling tickets opened for network related issues and resolving as per SLA.

Field Technician Summer Intern

Span Infotech, Hyderabad, India May 2013 – Sept 2013

●Maintaining and Resolving issues arising on Fiber, Cat5/6 and RF Technologies. Performed scheduled maintenance to prevent Mechanical dysfunctions.

●Travel to Field locations, including factories, power generating stations and other sites as required by customers. Monitored along with senior Field Service Electronic engineers in the fieldwork and troubleshooting technical issues.

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