Customer Service Assistant

JESSICA REYES

239-***-**** *** East Washington Street Orlando, FL ***.***.********@*****.***

PROFESSIONAL SUMMARY

Dedicated professional with 5+ years of experience in hospitality and customer service. Outgoing and detail-oriented with proficiency at building and maintaining professional relationships, business management, and relationship building through clientele.

SKILLS & ABILITIES

Microsoft Office Suite. Time Management. Customer Service. Projects & Presentations. Professional Selling. Social Networking. Group Dynamics. Planning & Organization.

EXPERIENCE

Eddie V’s Prime Seafood Orlando, FL September 2015 - Present

Server

Manage time in an ever-changing environment.

Track Guest preferences, documenting internally to ensure ongoing personalization of service.

Diagnose and prescribe appropriate guest recovery for team errors.

Maintain existing relationships with affluent clients while building brand loyalty among new diners.

Kings Dining & Entertainment Orlando, FL January 2013 – September 2015

Marketing & Events Assistant

Attend, assist, and execute all corporate and networking events including responding to all Party/Event inquires.

Arrange BEO’s for different types of events and ensuring Front of the House is set up before prior event.

Networker and relationship builder with the ability to connect and establish key influential partnerships.

Track trends of the company to implement positive marketing adjustments.

EDUCATION

Medical Sales College Tampa, FL September 2017

Orthopedic Reconstruction & Trauma Specialty

University of Central Florida Orlando, FL December 2017

Bachelor of Science in Business

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