Engineer Support
Resume:
Karthikeyan T
Sholinganallur – 603 103,
Tamil Nadu,
India
+91-887*******; +91-824*******
*****************@*****.***
OVERALL SUMMARY:
Total Experience: 9 Years
IT Experience: 9 Years
Current Role: Senior Implementation – System analyst.
Functional Area: Software – SCM Implementation, Integration and support
Tools Used: SQL Server, Rest ApI, PostMan, SOAP,MS Office, Visual Studio
Industry: Warehouse Management, FMCG/Foods/Beverages, Pharmaceuticals, Automobile.
*Technical Expertise: Client – Server Technologies, WSDL, XMLs, Queues – MSMQ, Writing DB Queries, Creating Views, Stored Procedures, Triggers, Any type of constraints, SOAP UI, REST Service, Fundamental knowledge on Hardware and Networking i.e., Assembling, OS Installation, H, Hard disk Partitioning, Hardware troubleshooting, DHCP configuration, Crimping.
*Functional Expertise: To Integrating the various web applications with pharmaceutical serialization line system. Warehouse Management System – Warehouse Inventory, Delivery Note, Advanced Shipping Notice, Order Fulfilment, Distributor Management System – Auto PO Generation, Stock replenishment, Inventory Tracking, Vendor List Creation, Customer List Maintenance, Credit Note, AR Collection, Order Fulfilment, Invoicing, Trade Promotions, Serialization of Finished Goods – Serializing the products complying with GS1 Standards, Point Of Sale, Mobile Solutions
IT SKILL:
Skill
Skill Description
Exp
Version
Skill Level
Last Used
SQL,DDL, DML
Implementer
4
-
Good
2019
SOAP
Implementer
7
-
Good
2019
WSDL
Implementer
7
-
Good
2019
PL SQL
Implementer
7
-
Good
2015
MS PROJECT
Implementer
7
-
Good
2019
MS OFFICE
Implementer
8
-
Good
2019
WORK EXPERIENCE:
Smartpoint Technologies Pvt Ltd - Implementation Lead – System Analyst
Aug’2018 – Current Chennai
Achievements / Tasks
●Responsible for resolving the issues raised by Client.
●Responsible for client-side Serialization project implementation (Client is based at US) for its Pharmaceutical customers inside India (Business to Business). Project implementation goes through GAMP 5 model validation process.
●Making the presentations for the kick-off.
●Coordinating with Cross functional group to get the requirement fulfilled.
●Weekly status review call with Senior Project Manager on the progress and discuss on any roadblocks.
●Ability to interact with anyone and explain them down to their level both Technically & Functionally.
●Good understanding on software engineering and business process.
●Provide technical expertise to customer.
●Interviewing candidates and selecting right candidate with the given norms.
●Able to architect full functional software.
Pathfinder enterprises solutions – Implementation Consultant
Apr’2016 – May’2018 Chennai
Achievements / Tasks
●To implementing the management application and ERP Support.
●Master data setup during POC phase.
●Interacting with various Head of Departments, SAP implementation partner teams, client IT team and other stakeholders.
●Demo/ Training conduct to client.
●Writing SQL query to take ad-hoc reports as requested by clients.
●User manual preparations.
●Getting requirements from clients and analysing FIT/GAP.
●Engage in meetings with client core technical team to discuss technically about data structure between both the ERP package and our system for data integration.
●Guiding the support teams to resolve the issues.
●Resolving the issues that are escalated to L3.
●Preparing project plans during product upgrade phase.
●Participate in Weekly support review call to identify the open Issues, SLA miss justification and action items.
●Support both international and domestic clients during Implementation and post implementation being Onshore and Offshore individually.
●Software deployment and configuration at server side or patch upgrade.
●Responsible for delivering the successful data automation via Integration service to client by coordinating with Client’s technical team.
Eretail Cypertech Private Ltd - Senior Implementation Engineer
Jul’2014 – Apr’2016 Chennai
Achievements / Tasks
●Handle the support calls both via Email and Phone.
●Write SQL query to take ad-hoc report.
●Everyday raise and close the helpdesk tickets within the SLAs.
●Monitor and circulate the SQL job status on daily basis to internal teams.
●Train the end users.
●User manual document preparations.
●Taking database backups periodically using query.
WonderSoft Pte Ltd - Implementation Engineer
Jul’2011 – Apr’2014 Chennai
Achievements / Tasks
●Provided technical assistance to various global clients on telephone tech support calls and emails.
●Monitoring Sql server jobs and troubleshooting the issues.
●Checking Sql server related issue like job error and failures and fixing the issue.
●Monitoring CPU utilization on server and troubleshooting.
●Generating reports based on client requirement using with DML DDL query in sql server.
●Sql server JOINS.
●Sql job creation and scheduling
●Working on indexes and rebuilding the indexes according to the fragmentation.
●Handling tickets and maintaining in JIRA & SAW portal.
●Co-ordinating with multiple external technical teams and fixing the issues according to the SLA.
Deploying new release and modules in QA environment and performing sanity test.
EDUCATION:
B.E (With 70%) : Pass out (2007 – 2011).Arasu Engineering College, Anna university.
H.S.C. (With 75%). : June 2005– March 2007.Govt Higher Secondary School, State Board.
S.S.L.C. (With 52%). : May 2004 – March 2005.Govt Higher Secondary School, State Board.
PERSONAL DETAILS:
Date of Birth : 20th Jun,1990
Passport : K2725242
Languages Known : English, Tamil
Gender : Male
Father Name : Thanikachalam S
Marital Status : Married
Nationality : Indian
Address : Plot No 3, VGP Avenue
VIP Nagar Phase V,
Sholinganallur, Chennai.
TamilNadu, India.
Pin-603103
DECLARATION:
I hereby declare that all the information furnished above is correct and thereby no forbidden information beyond it.
Place: Chennai
Date:
T. Karthikeyan
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