Support Customer

EXPERIENCE SUMMARY

Senior Customer Support Associate with 2 years of experience involved in E-mail support processing in Healthcare domain, aspiring to be a part of an organization with diversified nature.

PROFESSIONAL PROFILE

My roles & responsibilities are as follows,

Worked in Healthcare.

Read e-mails and sort them according to priority.

Ensured all customer communications are professional, accurate, and timely.

Resolved requests related to account issues, and some technical assistance.

Prepared technical content for inclusion in the support knowledge base.

Preparing daily workloads for staff & co-ordinating the daily allocation of work

Achieved higher productivity month on month without compromising quality corresponding award as well.

Extended my support to new joiners & peers without compromising my work plan and received corresponding award as well.

EXPERIENCE PROFILE

Data Entry

Atlas System Private Limited,

June 2014 – August 2014 (3 Months)

Senior Customer Support Associate

First source Private Limited,

November 2014 – 2016 (2 Years)

TOOLS USED

Operating System: Windows 7 Enterprise.

Remote Login: Cisco.

Applications: Salesforce.

Others: Microsoft Excel, Power point.

REWARDS & REORGANIZATION

I had been awarded with All Rounder Award, in the context of achieving highest production in all Tasks for the month with excellent quality.

PERSONAL STRENGTH

Strong decision making and problem solving skills. Able to motivate and lead others in a team environment.

Ability to handle more projects and many teams.

Ability to build rapport and trust quickly with work colleagues.

ACADEMIC EXCELLENCE

Completed B.A English from “S.D.N.B. Vaishnav Collage for Women” in Chrompet.

PERSONAL PROFILE

Date of birth : 15.11.1993.

Gender : Female

Marital Status : Single

Present Address : NO 74/90 Vijayalakshmi Street,

Kamaraj Nagar,

New Perungalathur,

Chennai – 63.

Permanent Address : NO 74/90 Vijayalakshmi Street,

Kamaraj Nagar,

New Perungalathur,

Chennai – 63.

Alternate E-Mail : ************@*****.***

Languages known : English, Tamil.

Nationality : Indian

Anuradha Babu.

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