Manager Customer Service, A/P, A/R

Gorica Gloria Stojanovic

**** * ******* ** ****: 224-***-****

Rockford IL 61114 E-mail: ********@***.***

Objective: Obtain a challenging position as a Finance Manager with the opportunity for future career growth.

Experience

March 2008 – 6/18/20, Cargo Equipment Corporation, Huntley, Illinois

Office Manager-Finance Manager

Primary contact person for order status, delivery and billing of vendors and suppliers. Arrange appointments, coordinate meetings and maintain calendar for the President of the company. Assist with various projects and reports as assigned. Interface with customers/clients both internally and externally. Process invoices, sales orders and check deposits. Provide information and make referrals to appropriate resources as needed. Maintain office environment, equipment and order office supplies as needed. Prepare correspondence, memos, special projects or reports. Manage 25 employees in office and set goals for employees and train to meet financial goals.. Balance credit cards, amazon, check deposits, etc.

January 2006 – March 2008, Amy Plumbing and Heating, Elgin, Illinois

Senior Customer Service Representative/Collections

Answered multi-line phone system and set appointments in the Dispatch Software 21 System. Dispatched calls to technicians and authorized credit card payments. Provided professional customer service and assisted the Accounting department. Quickly adapted to the phone environment.

January 1988 – December 2005, National City Bank, Elgin, Illinois

Branch Manager

Assisted in the selection, training and mentoring of full-time and part-time workers. Balanced teller drawers and vault. Researched teller differences and completed audits on staff. Maintained the confidentiality of the customers. Referred bank products to customers based on their needs. Coached tellers and personal bankers on a weekly basis. Worked as a team to meet the sales goals of the branch. Consistently met or exceeded sales objectives.

Education

Certificate in Supervisory College, American Institute of Banking, Chicago, Illinois

Cohen Brown Training

Skills

Microsoft Word and Outlook

Netsuite, Peachtree Accounting, multi-line phone skills

Strong interpersonal skills

References available upon request

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