Desktop Support Engineer
Resume:
Bradley Allen
Brookhaven, GA 30324
***********@*****.***
Professional Experience:
December 2009- Desktop Support Specialist, Administrative Office of the Courts. Atlanta, GA. November 2019. Responsibilities:
Helpdesk Support Manager – Set Priority and assign support staff.
Desktop, Printer, Telecom and Network Support for 90+ users.
Managed Vendor Support – Dell, Verizon, etc.
Emergency Support Staff for State Judiciary Data Center.
Offsite helpdesk support for remote location and telework staff.
Coordinated and managed A/V support for Judicial Council meetings and other committees.
GEMA - State Emergency Plan Review Committee – Judiciary Representative.
Designed and Coordinated AOC desktop recovery from June 2019 ransomware attack.
Deployed Windows 10 Solution agency wide.
Set agency wide system specs and recommended peripheral equipment based on user needs and budget.
Trained agency employees on IT policy and best practices. Trained users on use of Office applications and remote access work environment.
Maintained asset records and set lifecycle policy for all user issued equipment. Surplused and recycled old agency equipment.
March 2008- Network Technician, Morehouse School of Medicine. Atlanta, GA. May 2009. Responsibilities:
Telecom, Desktop, Printer and Network Support for 500+ users.
VIOP, digital, analog phone installation, repair, and troubleshooting for main campus and seven remote locations.
PBX programming, call routing, and phone switch operations maintenance.
Offsite helpdesk support for remote location medical staff.
A/V support for classrooms and live events.
October 2006- MS Exchange Consultant, Sage Software. Atlanta, GA. November 2006. Responsibilities:
Network Support for Exchange 2003 Migration.
Email repair and troubleshooting.
Customer Support and troubleshooting.
April 2004- Network Systems Administrator, Horizon Activities Center. Cleveland, Ohio. October 2006. Responsibilities:
Network / Desktop Support for seven sites and 60+ users.
LAN / WAN hardware installation, repair, and troubleshooting.
Software installation, configuration, and troubleshooting.
Offsite Network Administration.
September 2001- On-air / Technical Staff, WZIP 88.1 FM / ZipVision, University of Akron. December 2003. Responsibilities:
WZIP Sports Network – Compose and report sports news for airplay.
WVPX Channel 23 “Community” – Technical Director weekly public affairs show.
James A. Rhodes Arena ZipVision – Camera Operator and Operations Staff. March 1998- System Analyst, Cleveland Clinic Foundation. June 2001. Responsibilities:
Network / Desktop Support for 300+ users.
LAN / WAN hardware installation, repair, and troubleshooting.
Software installation, configuration, and troubleshooting.
Provide training and help desk support for departments.
Initiated computer and hardware tracking system.
Standardized system configurations according to departmental requirements.
Complied complete system configuration catalog.
June 1996- Project Engineer, Hyde Products, Inc., Westlake, Ohio. Jan. 1998. Responsibilities:
Design and construction of multiple, custom equipped industrial filtration systems. Education: Bachelor of Arts – University of Akron
Skills: Windows 10 and legacy Windows OS, MS Office 365, Exchange Administration, Goto Meeting, VPN, VoIP, Team Viewer, Adobe Editing Systems, Final Cut Pro, Macintosh OS, TCP/IP, HTML, Active Directory, Non-Linear Video editing, Studio Production.
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